How To Fix CM_SCC_COMN027 - No matching communication definition found

SAP Error Message - Details

• Message type: E = Error

• Message class: CM_SCC_COMN -

• Message number: 027

• Message text: No matching communication definition found

What causes this issue?

For campaign type &V1& and communication channel &V2&, no communication
definition exists.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CM_SCC_COMN027 - No matching communication definition found ?

  The SAP error message CM_SCC_COMN027: No matching communication definition found typically occurs in the context of SAP Cloud Connector or when configuring communication scenarios in SAP systems. This error indicates that the system is unable to find a valid communication definition that matches the request being made.
  Causes:
  
  Missing Communication Definition: The communication definition required for the specific service or application is not created or is missing in the system.
  Incorrect Configuration: The configuration settings for the communication scenario may be incorrect, leading to a mismatch.
  Authorization Issues: The user or service account may not have the necessary permissions to access the communication definition.
  Transport Layer Issues: If the communication is set up across different systems (e.g., between on-premise and cloud), there may be issues with the transport layer or network settings.
  Version Mismatch: The version of the service or application being accessed may not match the version for which the communication definition was created.
  
  Solutions:
  
  
  Create or Update Communication Definition:
  
  Go to the SAP Cloud Platform or the relevant SAP system where the communication definition is supposed to exist.
  Check if the communication definition is created. If not, create a new communication definition that matches the required parameters.
  If it exists, ensure that it is correctly configured.
  
  
  
  Check Configuration Settings:
  
  Review the configuration settings for the communication scenario in the SAP system.
  Ensure that all parameters (like service URL, authentication method, etc.) are correctly set.
  
  
  
  Verify User Authorizations:
  
  Check the user roles and authorizations to ensure that the user or service account has the necessary permissions to access the communication definition.
  
  
  
  Network and Transport Layer:
  
  Ensure that the network settings are correctly configured and that there are no firewall or proxy issues preventing communication.
  If applicable, check the SAP Cloud Connector settings to ensure that the connection to the backend system is properly established.
  
  
  
  Check for Updates:
  
  Ensure that both the SAP system and the Cloud Connector are updated to the latest versions, as updates may include fixes for known issues.
  
  
  
  Consult Documentation:
  
  Refer to the official SAP documentation for the specific service or application you are working with to ensure that all required steps have been followed.
  
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Logs and Traces: Review system logs and traces for more detailed error messages that may provide additional context for troubleshooting.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.