How To Fix CM_SCC_COMN012 - Cannot find inquiry instance with key &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CM_SCC_COMN -

• Message number: 012

• Message text: Cannot find inquiry instance with key &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CM_SCC_COMN012 - Cannot find inquiry instance with key &1 ?

  The SAP error message CM_SCC_COMN012 indicates that the system cannot find an inquiry instance with the specified key. This error typically occurs in the context of SAP Customer Relationship Management (CRM) or SAP Service Management, where inquiries or service requests are being processed.
  Cause:
  
  Invalid Key: The key provided in the error message may be incorrect or does not correspond to any existing inquiry instance in the system.
  Data Deletion: The inquiry instance may have been deleted or archived, making it unavailable for retrieval.
  Authorization Issues: The user may not have the necessary permissions to access the inquiry instance.
  System Configuration: There may be issues with the configuration of the CRM or Service Management module that prevent the system from locating the inquiry instance.
  Database Issues: There could be underlying database issues, such as corruption or connectivity problems, that prevent the system from accessing the required data.
  
  Solution:
  
  Verify the Key: Check the key provided in the error message to ensure it is correct. If you have access to the database or the relevant transaction, try to locate the inquiry instance using the key.
  Check for Deletion: Investigate whether the inquiry instance has been deleted or archived. If it has been archived, you may need to restore it or create a new inquiry.
  Review Authorizations: Ensure that the user encountering the error has the necessary authorizations to access the inquiry instance. You may need to consult with your SAP security team to verify this.
  System Configuration: Review the configuration settings in the CRM or Service Management module to ensure everything is set up correctly. This may involve checking customizing settings or consulting with a functional consultant.
  Database Health Check: Perform a health check on the database to ensure there are no issues affecting data retrieval. This may involve running database consistency checks or consulting with your database administrator.
  
  Related Information:
  
  Transaction Codes: Depending on the context, you may want to use transaction codes like CRMD_ORDER to view and manage inquiries or service requests.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  Logs and Traces: Review system logs (such as ST22 for dumps or SM21 for system logs) for any additional error messages or warnings that may provide more context about the issue.
  SAP Community: Consider searching or posting in the SAP Community forums for insights from other users who may have encountered similar issues.
  
  If the problem persists after trying the above solutions, it may be necessary to engage SAP support for further assistance.