How To Fix CM_ICI_CCS002 - Other characters than '[phone]' in phone number

SAP Error Message - Details

• Message type: E = Error

• Message class: CM_ICI_CCS - CCS

• Message number: 002

• Message text: Other characters than '[phone]' in phone number

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CM_ICI_CCS002 - Other characters than '[phone]' in phone number ?

  The SAP error message CM_ICI_CCS002 indicates that there are invalid characters in a phone number field. Specifically, the error states that the phone number contains characters other than the allowed digits (0-9) and the plus sign (+). This typically occurs when inputting or processing phone numbers in SAP systems, particularly in modules related to customer relationship management (CRM) or communications.
  Cause:
  
  Invalid Characters: The phone number may contain spaces, dashes, parentheses, or other non-numeric characters that are not permitted.
  Formatting Issues: The phone number may be formatted incorrectly, such as including country codes or area codes in an unsupported format.
  Data Entry Errors: Users may inadvertently enter invalid characters while inputting phone numbers.
  
  Solution:
  
  Check Input: Review the phone number input for any invalid characters. Ensure that it only contains digits (0-9) and, if necessary, a leading plus sign (+) for international numbers.
  Correct Formatting: Format the phone number correctly. For example, for international numbers, it should start with a plus sign followed by the country code and then the phone number without spaces or other characters.
  Validation Rules: Implement validation rules in the input forms to restrict users from entering invalid characters. This can be done through input masks or validation checks in the SAP system.
  Data Cleansing: If the error arises from existing data, consider running a data cleansing process to identify and correct invalid phone numbers in the database.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any updates or patches related to this error message. SAP frequently releases notes that address known issues or provide guidance on best practices.
  Documentation: Refer to SAP documentation for guidelines on phone number formats and data entry standards.
  User Training: Provide training for users on how to correctly enter phone numbers in the system to minimize errors.
  
  By addressing the cause of the error and implementing the suggested solutions, you should be able to resolve the CM_ICI_CCS002 error effectively.