How To Fix CM_ICI_CCS002 - Other characters than '[phone]' in phone number

SAP Error Message - Details

• Message type: E = Error

• Message class: CM_ICI_CCS - CCS

• Message number: 002

• Message text: Other characters than '[phone]' in phone number

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CM_ICI_CCS002 - Other characters than '[phone]' in phone number ?

  The SAP error message CM_ICI_CCS002 indicates that there are invalid characters in a phone number field. Specifically, the error states that the phone number contains characters other than the allowed digits (0-9) and the plus sign (+). This typically occurs when inputting or processing phone numbers in SAP systems, particularly in modules related to customer relationship management (CRM) or communications.
  
  Cause:
  
  Invalid Characters: The phone number may contain spaces, dashes, parentheses, or other non-numeric characters that are not permitted.
  Formatting Issues: The phone number may be formatted incorrectly, such as including country codes or area codes in an unsupported format.
  Data Entry Errors: Users may inadvertently enter invalid characters while inputting phone numbers.
  
  
  Solution:
  
  Check Input: Review the phone number input for any invalid characters. Ensure that it only contains digits (0-9) and, if necessary, a leading plus sign (+) for international numbers.
  Correct Formatting: Format the phone number correctly. For example, for international numbers, it should