How To Fix CM_ICI_CCS001 - '&1' is not a valid contact center system

SAP Error Message - Details

• Message type: E = Error

• Message class: CM_ICI_CCS - CCS

• Message number: 001

• Message text: '&1' is not a valid contact center system

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CM_ICI_CCS001 - '&1' is not a valid contact center system ?

  The SAP error message CM_ICI_CCS001 indicates that the specified contact center system (denoted by '&1') is not recognized as a valid system within the SAP environment. This error typically arises in scenarios involving integration with contact center solutions, such as SAP Contact Center or SAP CRM.
  Causes:
  
  Incorrect Configuration: The contact center system may not be properly configured in the SAP system. This could include missing entries in the relevant configuration tables or incorrect settings.
  Invalid System ID: The system ID provided may be incorrect or does not exist in the system landscape.
  Authorization Issues: The user may not have the necessary authorizations to access the specified contact center system.
  Network Issues: There may be connectivity issues between the SAP system and the contact center system.
  System Downtime: The contact center system may be down or not operational at the time of the request.
  
  Solutions:
  
  
  Check Configuration:
  
  Verify that the contact center system is correctly configured in the SAP system. This includes checking the relevant configuration settings in transaction codes like SPRO or SM30.
  Ensure that the system ID is correctly defined in the configuration tables.
  
  
  
  Validate System ID:
  
  Confirm that the system ID you are using is valid and exists in the system landscape. You can check this in the relevant configuration or system management transactions.
  
  
  
  Review Authorizations:
  
  Ensure that the user has the necessary authorizations to access the contact center system. This may involve checking user roles and profiles in transaction SU01.
  
  
  
  Check Connectivity:
  
  Test the network connectivity between the SAP system and the contact center system. This can be done using tools like ping or telnet to ensure that the systems can communicate.
  
  
  
  System Status:
  
  Check the status of the contact center system to ensure it is up and running. If it is down, coordinate with the system administrators to resolve any issues.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to the specific contact center integration you are using. There may be specific steps or configurations required for your version.
  
  
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide additional troubleshooting steps.
  Transaction Codes: Familiarize yourself with transaction codes related to contact center configuration, such as SPRO, SM30, and SU01.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  
  If the issue persists after following these steps, consider reaching out to SAP support for further assistance.