How To Fix CM_ICI_CCS001 - '&1' is not a valid contact center system

SAP Error Message - Details

• Message type: E = Error

• Message class: CM_ICI_CCS - CCS

• Message number: 001

• Message text: '&1' is not a valid contact center system

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CM_ICI_CCS001 - '&1' is not a valid contact center system ?

  The SAP error message CM_ICI_CCS001 indicates that the specified contact center system (denoted by '&1') is not recognized as a valid system within the SAP environment. This error typically arises in scenarios involving integration with contact center solutions, such as SAP Contact Center or SAP CRM.
  Causes:
  
  Incorrect Configuration: The contact center system may not be properly configured in the SAP system. This could include missing entries in the relevant configuration tables or incorrect settings.
  Invalid System ID: The system ID provided may be incorrect or does not exist in the system landscape.
  Authorization Issues: The user may not have the necessary authorizations to access the specified contact center system.
  Network Issues: There may be connectivity issues between the SAP system and the contact center system.
  System Downtime: The contact center system may be down or not operational at the time of the request.
  
  Solutions:
  
  
  Check Configuration:
  
  Verify that the contact center system is correctly configured in the SAP