How To Fix CM_EHSDS_OM002 - Sender e-mail address of organization unit &1 not found.

SAP Error Message - Details

• Message type: E = Error

• Message class: CM_EHSDS_OM - SDS Output Management Messages

• Message number: 002

• Message text: Sender e-mail address of organization unit &1 not found.

What causes this issue?

The system could not determine an e-mail address for sales organization
&V1&.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Provide the communication data for the sales organization.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CM_EHSDS_OM002 - Sender e-mail address of organization unit &1 not found. ?

  The SAP error message CM_EHSDS_OM002 indicates that the system is unable to find a valid sender email address for the specified organization unit. This error typically occurs in the context of SAP EHS (Environment, Health, and Safety) when trying to send notifications or emails related to safety data sheets or other EHS-related communications.
  Cause:
  
  Missing Email Address: The organization unit specified in the error message does not have a valid email address assigned to it in the system.
  Incorrect Configuration: The configuration for the organization unit may not be set up correctly, leading to the absence of an email address.
  Data Inconsistency: There may be inconsistencies in the master data related to the organization unit.
  
  Solution:
  
  
  Check Organization Unit Configuration:
  
  Navigate to the relevant configuration settings for the organization unit in SAP.
  Ensure that the email address is correctly assigned to the organization unit. This can typically be done in the transaction code PPOME (for organizational management) or through the relevant EHS configuration settings.
  
  
  
  Assign Email Address:
  
  If the email address is missing, you can assign a valid email address to the organization unit. This is usually done in the master data settings for the organization unit.
  
  
  
  Verify User Data:
  
  Check if the user associated with the organization unit has a valid email address in their user profile. You can do this using transaction code SU01 to view and edit user details.
  
  
  
  Test Email Functionality:
  
  After making the necessary changes, test the email functionality to ensure that the error does not occur again. You can do this by triggering the action that previously caused the error.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific instructions related to your version of SAP EHS, as the steps may vary slightly depending on the configuration.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as PPOME (for organizational management) and SU01 (for user management).
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Support: If the issue persists after following the above steps, consider reaching out to your SAP support team or consulting with SAP support for further assistance.
  
  By ensuring that the organization unit has a valid email address and that all configurations are correct, you should be able to resolve the CM_EHSDS_OM002 error.