How To Fix CM_EHSDS_BO_OR037 - No email address is provided for sales organization "&1".

SAP Error Message - Details

• Message type: E = Error

• Message class: CM_EHSDS_BO_OR - Output Request Messages

• Message number: 037

• Message text: No email address is provided for sales organization "&1".

What causes this issue?

The email address information of the sales organization provides sender
details that are required for the safety data sheet shipment. The email
address of sales organization '&V1&' is missing.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

The safety data sheet is not shipped and the request status is set to
failed.

How to fix this error?

INCLUDE NA_SYSADMIN1 OBJECT DOKU ID TX

Procedure for System Administrators

Provide the email address for sales organization '&V1&' in
<DS:TRAN.OVX5>sales organizations</>.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CM_EHSDS_BO_OR037 - No email address is provided for sales organization "&1". ?

  The SAP error message CM_EHSDS_BO_OR037 indicates that there is no email address configured for a specific sales organization in the system. This error typically arises when trying to perform an action that requires sending an email notification, such as sending a document or alert related to the sales organization.
  Cause:
  The primary cause of this error is the absence of an email address in the configuration for the specified sales organization. This can happen if:
  
  The email address was never set up.
  The email address was deleted or is incorrectly configured.
  There is a missing or incorrect entry in the relevant configuration tables.
  
  Solution:
  To resolve this error, you need to ensure that an email address is correctly configured for the sales organization in question. Here are the steps to do this:
  
  
  Access the Configuration:
  
  Go to the SAP Easy Access screen.
  Navigate to the relevant configuration area for sales organizations. This is typically found under:
  
  SPRO ? Enterprise Structure ? Definition ? Sales and Distribution ? Define Sales Organizations.
  
  
  
  
  
  Check Sales Organization Settings:
  
  Find the sales organization that corresponds to the &1 placeholder in the error message.
  Ensure that the email address field is filled in. If it is empty, enter a valid email address.
  
  
  
  Maintain Email Address in User Profile:
  
  If the email address is supposed to be linked to a user, ensure that the user profile has a valid email address.
  You can check this in transaction SU01 (User Maintenance) by entering the user ID and checking the "Address" tab.
  
  
  
  Check Communication Settings:
  
  Ensure that the communication settings for the sales organization are correctly configured. This may involve checking transaction NACE (Output Types) to ensure that the output type for emails is set up correctly.
  
  
  
  Test the Configuration:
  
  After making the necessary changes, perform the action that triggered the error again to verify that the issue has been resolved.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SPRO: Customizing Implementation Guide
  SU01: User Maintenance
  NACE: Output Types Configuration
  
  
  
  Documentation:
  
  Refer to SAP Help documentation for detailed steps on configuring sales organizations and email settings.
  
  
  
  Support:
  
  If the issue persists after following the above steps, consider reaching out to your SAP Basis or functional support team for further assistance.
  
  
  
  By ensuring that the email address is properly configured for the sales organization, you should be able to resolve the CM_EHSDS_BO_OR037 error and proceed with your tasks without further issues.