How To Fix CM_EHHSS_INC_REC403 - Incident Category is a mandatory field.

SAP Error Message - Details

• Message type: E = Error

• Message class: CM_EHHSS_INC_REC -

• Message number: 403

• Message text: Incident Category is a mandatory field.

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CM_EHHSS_INC_REC403 - Incident Category is a mandatory field. ?

  The SAP error message "CM_EHHSS_INC_REC403 Incident Category is a mandatory field" indicates that when you are trying to create or update an incident in the SAP system, the "Incident Category" field has not been filled in, and it is required for the process to proceed.
  Cause:
  
  Missing Mandatory Field: The primary cause of this error is that the "Incident Category" field is left blank. This field is mandatory for the incident creation or update process.
  Configuration Issues: There may be configuration settings in the SAP system that enforce the requirement for this field.
  User Input Error: The user may have overlooked this field while entering data.
  
  Solution:
  
  Fill in the Incident Category: Ensure that you select or enter a value in the "Incident Category" field before attempting to save or submit the incident. This is the most straightforward solution.
  Check Configuration: If you believe that the field should not be mandatory, check the configuration settings in the SAP system. You may need to consult with your SAP administrator or a functional consultant to review the settings related to incident management.
  User Training: If this error occurs frequently, consider providing training or documentation to users to ensure they understand the importance of filling in all mandatory fields.
  
  Related Information:
  
  SAP Notes and Documentation: You can search for relevant SAP Notes or documentation that may provide additional context or solutions related to this error message.
  Incident Management Process: Familiarize yourself with the incident management process in SAP, including the fields that are mandatory and the implications of not filling them out.
  User Roles and Permissions: Ensure that users have the appropriate roles and permissions to create or update incidents, as this can sometimes affect the visibility of certain fields.
  
  If the issue persists after following these steps, it may be beneficial to reach out to SAP support or your internal IT support team for further assistance.