How To Fix CM_EHHSS_INC_REC298 - Incident was migrated to incident ID "&1".

SAP Error Message - Details

• Message type: E = Error

• Message class: CM_EHHSS_INC_REC -

• Message number: 298

• Message text: Incident was migrated to incident ID "&1".

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CM_EHHSS_INC_REC298 - Incident was migrated to incident ID "&1". ?

  The SAP error message "CM_EHHSS_INC_REC298 Incident was migrated to incident ID '&1'" typically indicates that an incident (or issue) in the SAP system has been migrated or transferred to a new incident ID. This is often part of a process to consolidate or manage incidents more effectively, especially in systems that handle a large volume of support requests or issues.
  Cause:
  
  Incident Migration: The primary cause of this message is that the incident you are trying to access or work on has been migrated to a different incident ID. This can happen due to system updates, changes in incident management processes, or administrative actions taken by support teams.
  System Configuration: The system may be configured to automatically migrate incidents based on certain criteria, such as priority, status, or categorization.
  Data Cleanup: Regular maintenance or data cleanup processes may lead to the migration of older incidents to streamline the incident management system.
  
  Solution:
  
  Check the New Incident ID: Look for the new incident ID mentioned in the error message (represented by "&1"). You should access this new incident to view its details and any updates or resolutions that have been applied.
  Review Incident History: If you have access, review the history of the migrated incident to understand the context and any actions taken.
  Contact Support: If you are unsure about the migration or need further assistance, contact your SAP support team or the relevant helpdesk. They can provide insights into why the incident was migrated and what steps you should take next.
  Update Documentation: If you are managing incidents, ensure that your documentation reflects the migration process and that all team members are aware of how to handle migrated incidents.
  
  Related Information:
  
  Incident Management Process: Familiarize yourself with your organization's incident management process, as it may have specific guidelines on how to handle migrated incidents.
  SAP Notes and Documentation: Check SAP's official documentation or SAP Notes for any specific guidance related to incident migration and management.
  Training: Consider training sessions or resources on incident management within SAP to better understand how to navigate and resolve issues related to incidents.
  
  By following these steps, you should be able to address the error message and manage the incident effectively.