How To Fix CM_EHHSS_INC_REC297 - Reporting person &1 is provided for anonymously reported incident &2.

SAP Error Message - Details

• Message type: E = Error

• Message class: CM_EHHSS_INC_REC -

• Message number: 297

• Message text: Reporting person &1 is provided for anonymously reported incident &2.

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CM_EHHSS_INC_REC297 - Reporting person &1 is provided for anonymously reported incident &2. ?

  The SAP error message CM_EHHSS_INC_REC297 typically occurs in the context of incident management within the SAP Environment, Health, and Safety (EHS) module. This error indicates that there is a conflict with the reporting person being specified for an anonymously reported incident. 
  Cause:
  The error arises when an incident is reported anonymously, but a reporting person (i.e., a user or employee who is associated with the incident) is also provided. This creates a contradiction because anonymous reports should not have identifiable reporting individuals.
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Incident Reporting Settings: Ensure that the incident is being reported as anonymous. If it is meant to be anonymous, do not specify a reporting person.
  
  
  Remove Reporting Person: If you are trying to report an incident anonymously, make sure to remove any entries in the reporting person field before submitting the incident.
  
  
  Review Configuration: If this issue persists, review the configuration settings in the SAP EHS module to ensure that the system is set up correctly to handle anonymous reports.
  
  
  Consult Documentation: Refer to the SAP documentation or help files related to incident management for any specific guidelines on handling anonymous reports.
  
  
  Contact SAP Support: If you are unable to resolve the issue, consider reaching out to SAP support for further assistance. They may provide insights specific to your system configuration or version.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide patches/updates.
  User Roles and Permissions: Ensure that the user roles and permissions are correctly set up to allow for anonymous reporting.
  Training and Guidelines: Provide training or guidelines to users on how to properly report incidents, especially regarding anonymous reporting.
  
  By following these steps, you should be able to resolve the error and successfully report incidents in the SAP EHS module.