How To Fix CM_EHFND_PC_SRQ222 - Setting external status of request to "In Progress"

SAP Error Message - Details

• Message type: E = Error

• Message class: CM_EHFND_PC_SRQ - Messages for Product Compliance Regulatory Service Request

• Message number: 222

• Message text: Setting external status of request to "In Progress"

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CM_EHFND_PC_SRQ222 - Setting external status of request to "In Progress" ?

  The SAP error message CM_EHFND_PC_SRQ222, which indicates that the external status of a request is being set to "In Progress," typically relates to issues in the process of handling service requests or workflows in SAP systems, particularly in the context of SAP Cloud Platform or SAP Fiori applications.
  Cause:
  
  Workflow Issues: The error may arise due to problems in the workflow configuration or execution. This could be due to missing or incorrect settings in the workflow definition.
  Service Request Configuration: There may be issues with the configuration of the service request itself, such as missing parameters or incorrect status transitions.
  Authorization Issues: The user executing the request may not have the necessary authorizations to change the status of the request.
  System Performance: If the system is under heavy load or experiencing performance issues, it may not be able to process the request in a timely manner, leading to this error.
  Integration Issues: If the request involves integration with other systems or services, any issues in those integrations can lead to this error.
  
  Solution:
  
  Check Workflow Configuration: Review the workflow configuration to ensure that all steps are correctly defined and that there are no missing elements.
  Validate Service Request Settings: Ensure that the service request is properly configured, including all necessary parameters and status transitions.
  Review Authorizations: Check the user’s authorizations to ensure they have the necessary permissions to change the status of the request.
  Monitor System Performance: Check the system performance and logs to identify any bottlenecks or issues that may be affecting the processing of requests.
  Integration Monitoring: If the request involves integration with other systems, check the integration settings and logs for any errors or issues that may be causing the problem.
  Consult SAP Notes: Look for any relevant SAP Notes or documentation that may address this specific error message or provide additional troubleshooting steps.
  
  Related Information:
  
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  SAP Support: If the issue persists, consider reaching out to SAP Support for assistance, providing them with detailed information about the error and the context in which it occurs.
  Documentation: Review the official SAP documentation related to the specific module or functionality you are working with, as it may provide insights into common issues and their resolutions.
  
  By following these steps, you should be able to diagnose and resolve the CM_EHFND_PC_SRQ222 error in your SAP environment.