How To Fix CM_EHFND_PC_SRQ224 - Sending substance request &1 for substance &2 to external service.

SAP Error Message - Details

• Message type: E = Error

• Message class: CM_EHFND_PC_SRQ - Messages for Product Compliance Regulatory Service Request

• Message number: 224

• Message text: Sending substance request &1 for substance &2 to external service.

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CM_EHFND_PC_SRQ224 - Sending substance request &1 for substance &2 to external service. ?

  The SAP error message CM_EHFND_PC_SRQ224 typically occurs in the context of sending a substance request to an external service, particularly in the area of Environmental, Health, and Safety (EHS) management. This error can arise due to various reasons, and understanding the cause and potential solutions is essential for troubleshooting.
  Cause:
  
  Configuration Issues: The integration settings between SAP and the external service may not be correctly configured. This includes incorrect URLs, authentication issues, or missing parameters.
  Substance Data Issues: The substance data being sent may be incomplete or incorrect. This could include missing mandatory fields or invalid substance identifiers.
  External Service Availability: The external service that is supposed to receive the substance request may be down or experiencing issues.
  Network Issues: There may be network connectivity problems preventing SAP from reaching the external service.
  Authorization Issues: The user or system may not have the necessary permissions to send requests to the external service.
  
  Solution:
  
  Check Configuration: Verify the configuration settings for the external service in SAP. Ensure that the endpoint URL, authentication credentials, and any required parameters are correctly set up.
  Validate Substance Data: Review the substance data being sent in the request. Ensure that all mandatory fields are filled out and that the data is valid.
  Test External Service: Check the availability of the external service. You can do this by trying to access the service directly (e.g., via a web browser or a tool like Postman) to see if it is operational.
  Network Connectivity: Ensure that there are no network issues preventing communication between SAP and the external service. This may involve checking firewalls, proxies, or VPN settings.
  Review Authorizations: Ensure that the user or system account sending the request has the necessary authorizations to perform this action. This may involve checking roles and permissions in SAP.
  Error Logs: Check the SAP application logs (transaction SLG1) for more detailed error messages that can provide additional context on the failure.
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message or provide patches and updates.
  Documentation: Review the SAP EHS documentation for guidance on configuring and using external services for substance management.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  If the issue persists after trying the above solutions, it may be beneficial to contact SAP support for further assistance, providing them with detailed information about the error and the steps you have already taken.