How To Fix CM_EHFND_PC_SRQ221 - New substance request for &1, CAS number: &2, EC number: &3

SAP Error Message - Details

• Message type: E = Error

• Message class: CM_EHFND_PC_SRQ - Messages for Product Compliance Regulatory Service Request

• Message number: 221

• Message text: New substance request for &1, CAS number: &2, EC number: &3

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CM_EHFND_PC_SRQ221 - New substance request for &1, CAS number: &2, EC number: &3 ?

  The SAP error message CM_EHFND_PC_SRQ221 typically relates to issues encountered during the processing of a new substance request in the SAP Environment, Health, and Safety (EHS) module. This error message indicates that there is a problem with the submission of a new substance request, which includes details such as the substance name, CAS (Chemical Abstracts Service) number, and EC (European Community) number.
  Cause:
  The error can be caused by several factors, including but not limited to:
  
  Missing or Incorrect Data: The request may be missing required fields or contain incorrect information, such as an invalid CAS or EC number.
  Validation Issues: The system may have validation rules that the submitted data does not meet.
  Authorization Issues: The user may not have the necessary permissions to create or submit a new substance request.
  System Configuration: There may be configuration issues in the SAP EHS module that prevent the request from being processed correctly.
  Integration Issues: If the request involves integration with other systems or modules, there may be issues in the data transfer or mapping.
  
  Solution:
  To resolve the CM_EHFND_PC_SRQ221 error, you can take the following steps:
  
  Check Data Entry: Review the substance request for any missing or incorrect information. Ensure that the CAS and EC numbers are valid and correctly formatted.
  Review Validation Rules: Check if there are any specific validation rules in your SAP system that the request must comply with. Make necessary adjustments to the data.
  User Authorization: Verify that the user submitting the request has the appropriate permissions. If not, contact your SAP administrator to grant the necessary access.
  Consult Documentation: Refer to SAP documentation or help files related to the EHS module for guidance on creating substance requests.
  System Configuration: If you suspect a configuration issue, consult with your SAP EHS module administrator or technical support team to review the system settings.
  Error Logs: Check the SAP error logs for more detailed information about the error. This can provide insights into what specifically went wrong during the request processing.
  Testing: If changes are made, test the submission process with a new request to ensure that the issue has been resolved.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to the CM_EHFND_PC_SRQ221 error.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found.
  Training and Documentation: Ensure that users involved in the substance request process are adequately trained and have access to the necessary documentation.
  
  If the issue persists after following these steps, it may be necessary to escalate the matter to SAP support for further assistance.