How To Fix CM_EHFND_PC_SRQ016 - Update of existing service request in the database failed.

SAP Error Message - Details

• Message type: E = Error

• Message class: CM_EHFND_PC_SRQ - Messages for Product Compliance Regulatory Service Request

• Message number: 016

• Message text: Update of existing service request in the database failed.

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CM_EHFND_PC_SRQ016 - Update of existing service request in the database failed. ?

  The SAP error message CM_EHFND_PC_SRQ016, which indicates that the update of an existing service request in the database has failed, can arise from various causes. Here are some potential causes, solutions, and related information:
  Causes:
  
  Database Locking Issues: The service request might be locked by another transaction or user, preventing the update.
  Data Integrity Violations: There may be issues with the data being updated, such as missing required fields or invalid data formats.
  Authorization Issues: The user attempting to perform the update may not have the necessary permissions to modify the service request.
  Technical Errors: There could be underlying technical issues, such as database connectivity problems or system resource limitations.
  Custom Code Issues: If there are custom enhancements or modifications in the system, they might be causing conflicts during the update process.
  
  Solutions:
  
  Check for Locks: Use transaction codes like SM12 to check for any locks on the service request. If a lock is found, you may need to wait for it to be released or contact the user who holds the lock.
  Validate Data: Ensure that all required fields are filled out correctly and that the data adheres to the expected formats. Check for any validation rules that might be triggered.
  Review Authorizations: Verify that the user has the necessary authorizations to update the service request. You can use transaction SU53 to analyze authorization issues.
  Check System Logs: Look into the system logs (transaction SLG1) for any additional error messages or warnings that could provide more context about the failure.
  Debugging: If the issue persists, consider debugging the process to identify where the failure occurs. This may require technical expertise.
  Consult SAP Notes: Search the SAP Support Portal for any relevant SAP Notes that might address this specific error message or provide patches or updates.
  Contact SAP Support: If none of the above solutions work, consider reaching out to SAP Support for assistance, especially if this is a recurring issue.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SM12 (for locks), SLG1 (for logs), and SU53 (for authorization checks).
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Documentation: Review SAP documentation related to service request management and error handling for additional insights.
  
  By following these steps, you should be able to diagnose and resolve the issue related to the CM_EHFND_PC_SRQ016 error message.