How To Fix CM_EHFND_FW_WFF_PCO020 - Cannot store inquiry statement; person (ID &1 - group &2) not found

SAP Error Message - Details

• Message type: E = Error

• Message class: CM_EHFND_FW_WFF_PCO - Messages for PCO Handling

• Message number: 020

• Message text: Cannot store inquiry statement; person (ID &1 - group &2) not found

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CM_EHFND_FW_WFF_PCO020 - Cannot store inquiry statement; person (ID &1 - group &2) not found ?

  The SAP error message CM_EHFND_FW_WFF_PCO020 indicates that the system is unable to store an inquiry statement because it cannot find the specified person (identified by ID &1 and group &2). This error typically occurs in the context of SAP's Employee Central or related modules where personnel data is being processed.
  Cause:
  
  Missing Personnel Data: The person ID or group specified in the inquiry statement does not exist in the system. This could be due to data entry errors, or the person may not have been created in the system.
  Incorrect Configuration: The configuration settings for the personnel management module may not be set up correctly, leading to issues in retrieving or storing personnel data.
  Data Synchronization Issues: If the system is integrated with other systems (like an HR system), there may be synchronization issues causing the person data to be unavailable.
  Authorization Issues: The user may not have the necessary permissions to access or modify the inquiry statement for the specified person.
  
  Solution:
  
  Verify Person ID and Group: Check the person ID and group specified in the error message. Ensure that they exist in the system. You can do this by navigating to the relevant personnel management transaction (like PA20 or PA30) and searching for the person.
  Create Missing Personnel Records: If the person does not exist, you may need to create the personnel record in the system.
  Check Configuration Settings: Review the configuration settings related to personnel management to ensure they are set up correctly. This may involve checking the organizational structure and ensuring that the person is assigned to the correct group.
  Data Synchronization: If the system is integrated with other systems, ensure that data synchronization processes are functioning correctly. You may need to check logs or run synchronization jobs.
  Review Authorizations: Ensure that the user attempting to store the inquiry statement has the necessary authorizations to access and modify the relevant personnel data.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as PA20 (Display HR Master Data), PA30 (Maintain HR Master Data), and others that may help in troubleshooting.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review SAP documentation related to Employee Central and personnel management for best practices and configuration guidelines.
  Support: If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.