How To Fix CM_EHFND_FW_WFF_PCO021 - Cannot store file (&1) for person (ID &2 - group &3); locking problem

SAP Error Message - Details

• Message type: E = Error

• Message class: CM_EHFND_FW_WFF_PCO - Messages for PCO Handling

• Message number: 021

• Message text: Cannot store file (&1) for person (ID &2 - group &3); locking problem

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CM_EHFND_FW_WFF_PCO021 - Cannot store file (&1) for person (ID &2 - group &3); locking problem ?

  The SAP error message CM_EHFND_FW_WFF_PCO021 indicates that there is a problem with storing a file for a specific person due to a locking issue. This typically occurs in the context of the SAP Employee Self-Service (ESS) or similar applications where documents or files are being uploaded or processed.
  Cause:
  
  
  Locking Issue: The error suggests that the file you are trying to store is locked by another process or user. This can happen if:
  
  Another user is currently editing or has the document open.
  A previous transaction did not complete properly, leaving the file in a locked state.
  There are background jobs or processes that are holding a lock on the file.
  
  
  
  Database Lock: The underlying database may have a lock on the record associated with the person ID and group, preventing any changes or updates.
  
  
  Authorization Issues: The user may not have the necessary permissions to perform the action, leading to a perceived locking issue.
  
  
  Solution:
  
  
  Check for Locks:
  
  Use transaction SM12 to check for any locks on the database entries related to the person ID and group. If you find any locks that are not being used, you can delete them (if you have the necessary authorizations).
  
  
  
  Wait and Retry: If the lock is due to another user, you may need to wait until they finish their transaction and then try again.
  
  
  Check Background Jobs: Use transaction SM37 to check if there are any background jobs that might be holding locks on the relevant data. If you find any, you may need to wait for them to complete or contact the job owner.
  
  
  Review Authorizations: Ensure that the user has the necessary authorizations to store files for the specified person ID and group. You can check this in transaction SU53 after the error occurs.
  
  
  System Restart: In some cases, a system restart may be necessary to clear any lingering locks, especially if they are due to a system error.
  
  
  Contact SAP Support: If the issue persists after trying the above solutions, it may be necessary to contact SAP support for further assistance, especially if it appears to be a bug or a deeper system issue.
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SM12: To view and manage locks.
  SM37: To monitor background jobs.
  SU53: To analyze authorization issues.
  
  
  
  Documentation: Refer to SAP Help Portal or SAP Notes related to document management and locking issues for more detailed troubleshooting steps.
  
  
  System Logs: Check system logs (transaction SLG1) for any related error messages that might provide additional context for the locking issue.
  
  
  By following these steps, you should be able to diagnose and resolve the locking problem associated with the error message CM_EHFND_FW_WFF_PCO021.