How To Fix CM_EHFND_FW_WFF_PCO017 - Cannot store inquiry statement (person &1); data cannot be locked

SAP Error Message - Details

• Message type: E = Error

• Message class: CM_EHFND_FW_WFF_PCO - Messages for PCO Handling

• Message number: 017

• Message text: Cannot store inquiry statement (person &1); data cannot be locked

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CM_EHFND_FW_WFF_PCO017 - Cannot store inquiry statement (person &1); data cannot be locked ?

  The SAP error message CM_EHFND_FW_WFF_PCO017 indicates that the system is unable to store an inquiry statement for a specific person due to a locking issue. This typically occurs when the data you are trying to modify or save is currently being accessed or locked by another user or process.
  Cause:
  
  Data Locking: The most common cause of this error is that the data record for the person (identified by &1) is locked by another user or transaction. This can happen if another user is currently editing the same record or if a previous transaction did not release the lock properly.
  Long-running Transactions: If a transaction takes too long to complete, it may hold onto locks longer than expected, causing other transactions to fail.
  System Configuration: There may be configuration settings in the SAP system that affect how locks are managed.
  
  Solution:
  
  Check for Locks: Use transaction code SM12 to check for existing locks on the data record. You can search for locks by user or by the object type. If you find a lock that is not being released, you may need to contact the user holding the lock or, if necessary, delete the lock (with caution).
  Retry the Operation: After confirming that no locks are present, try to perform the operation again.
  Review Long-running Transactions: If you suspect that a long-running transaction is causing the issue, you may need to investigate and optimize the process to ensure that locks are released in a timely manner.
  System Configuration Review: If this issue occurs frequently, it may be worth reviewing the system configuration related to locking mechanisms to ensure they are set up correctly.
  Contact SAP Support: If the issue persists and you cannot identify the cause, consider reaching out to SAP support for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with transaction codes like SM12 (to view and manage locks), SM21 (to check system logs), and ST22 (to check for dumps) for troubleshooting.
  User Communication: If multiple users are working on the same data, ensure that there is clear communication to avoid conflicts.
  Documentation: Review SAP documentation or notes related to locking mechanisms and error handling for further insights.
  
  By following these steps, you should be able to resolve the error and successfully store the inquiry statement.