How To Fix CM_EHFND_COMN039 - E-mail not sent

SAP Error Message - Details

• Message type: E = Error

• Message class: CM_EHFND_COMN - Commonly Used Messages

• Message number: 039

• Message text: E-mail not sent

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CM_EHFND_COMN039 - E-mail not sent ?

  The SAP error message CM_EHFND_COMN039 indicates that an email could not be sent. This error can arise from various causes, and understanding the underlying issues is crucial for troubleshooting. Here are some common causes, potential solutions, and related information:
  Causes:
  
  SMTP Configuration Issues: The Simple Mail Transfer Protocol (SMTP) settings in the SAP system may not be configured correctly.
  Network Issues: There may be network connectivity problems preventing the SAP system from reaching the email server.
  Email Server Down: The email server itself may be down or experiencing issues.
  Invalid Email Address: The recipient's email address may be invalid or incorrectly formatted.
  Authorization Issues: The user or system may not have the necessary permissions to send emails.
  Email Size Limit: The email being sent may exceed size limits set by the email server.
  Missing Email Content: The email may lack required content, such as a subject line or body text.
  
  Solutions:
  
  
  Check SMTP Configuration:
  
  Go to transaction code SCOT in SAP.
  Verify the SMTP settings, including the mail server address, port, and authentication details.
  Ensure that the SMTP node is active.
  
  
  
  Test Network Connectivity:
  
  Use tools like ping or telnet to check connectivity to the email server from the SAP application server.
  Ensure that firewalls or network policies are not blocking the connection.
  
  
  
  Verify Email Server Status:
  
  Check if the email server is operational and not experiencing downtime.
  Consult with your IT department or email service provider if necessary.
  
  
  
  Validate Email Addresses:
  
  Ensure that the email addresses being used are valid and correctly formatted.
  Check for typos or missing components (e.g., "@" symbol).
  
  
  
  Check User Authorizations:
  
  Ensure that the user or system has the necessary authorizations to send emails.
  Review roles and permissions in the SAP system.
  
  
  
  Review Email Content:
  
  Ensure that the email has a subject and body content.
  Check for any attachments that may exceed size limits.
  
  
  
  Check SAP Application Logs:
  
  Use transaction code SLG1 to check application logs for more detailed error messages related to email sending.
  Look for any specific error codes or messages that can provide further insight.
  
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to email sending errors. You can search for relevant notes in the SAP Support Portal.
  Documentation: Review SAP documentation on configuring and troubleshooting email settings in the system.
  Community Forums: Engage with SAP community forums or user groups for additional insights and shared experiences from other users facing similar issues.
  
  By systematically checking these areas, you should be able to identify and resolve the issue causing the CM_EHFND_COMN039 error.