How To Fix CM_EHFND_COMN037 - Other error in function module SO_DOCUMENT_SEND_API1 occurred

SAP Error Message - Details

• Message type: E = Error

• Message class: CM_EHFND_COMN - Commonly Used Messages

• Message number: 037

• Message text: Other error in function module SO_DOCUMENT_SEND_API1 occurred

Self-Explanatory Message

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• What is the cause and solution for SAP error message CM_EHFND_COMN037 - Other error in function module SO_DOCUMENT_SEND_API1 occurred ?

  The SAP error message CM_EHFND_COMN037 indicating "Other error in function module SO_DOCUMENT_SEND_API1 occurred" typically arises when there is an issue with sending documents or emails through the SAP system. This error can occur in various scenarios, such as when trying to send an email with an attachment or when using the SO_DOCUMENT_SEND_API1 function module to send documents.
  Possible Causes:
  
  Incorrect Email Configuration: The SAP system may not be properly configured to send emails. This includes settings in transaction SCOT (SAPconnect) or SMTP settings.
  Missing or Incorrect Recipient Address: The email address of the recipient may be missing, incorrect, or not formatted properly.
  Attachment Issues: If there are attachments being sent, they may be too large or in an unsupported format.
  Authorization Issues: The user may not have the necessary authorizations to send emails or access the document being sent.
  Network Issues: There may be network connectivity issues preventing the SAP system from reaching the email server.
  Function Module Errors: There could be a bug or issue within the SO_DOCUMENT_SEND_API1 function module itself.
  
  Solutions:
  
  
  Check Email Configuration:
  
  Go to transaction SCOT and ensure that the SMTP settings are correctly configured.
  Test the email sending functionality from SCOT to ensure that the system can send emails.
  
  
  
  Verify Recipient Address:
  
  Ensure that the email address of the recipient is valid and correctly formatted.
  Check if the recipient is a valid user in the SAP system.
  
  
  
  Review Attachments:
  
  If attachments are being sent, check their size and format. Ensure they are within the limits set by the system.
  Try sending the email without attachments to see if that resolves the issue.
  
  
  
  Check Authorizations:
  
  Ensure that the user has the necessary authorizations to send emails and access the documents being sent.
  Review the user's roles and authorizations in transaction SU53.
  
  
  
  Network Connectivity:
  
  Check for any network issues that may be preventing the SAP system from connecting to the email server.
  Ensure that the email server is up and running.
  
  
  
  Debugging:
  
  If the issue persists, consider debugging the function module SO_DOCUMENT_SEND_API1 to identify the specific cause of the error.
  Use transaction SE37 to analyze the function module and check for any specific error messages or logs.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error. You can search for notes related to SO_DOCUMENT_SEND_API1 or CM_EHFND_COMN037 in the SAP Support Portal.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SCOT (SAPconnect), SOST (Send Requests), and SU53 (Authorization Check).
  Logs: Review the application logs (transaction SLG1) for any additional error messages or details that may provide more context about the issue.
  
  If the problem persists after trying the above solutions, it may be beneficial to consult with your SAP Basis team or SAP support for further assistance.