How To Fix CM_EHFND_COMN032 - E-mail not sent because of problems in the send request (&1)

SAP Error Message - Details

• Message type: E = Error

• Message class: CM_EHFND_COMN - Commonly Used Messages

• Message number: 032

• Message text: E-mail not sent because of problems in the send request (&1)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CM_EHFND_COMN032 - E-mail not sent because of problems in the send request (&1) ?

  The SAP error message CM_EHFND_COMN032 indicates that there was an issue with sending an email due to problems in the send request. This error can occur in various scenarios, particularly when using SAP applications that involve email notifications, such as SAP CRM, SAP S/4HANA, or SAP Business Suite.
  Causes:
  
  Configuration Issues: The email sending configuration in SAP may not be set up correctly. This includes settings for the SMTP server, email addresses, or other related parameters.
  Network Issues: There may be network connectivity problems preventing the SAP system from reaching the SMTP server.
  SMTP Server Issues: The SMTP server itself may be down, misconfigured, or rejecting the connection from the SAP system.
  Authorization Issues: The user or service account used to send the email may not have the necessary permissions to access the SMTP server.
  Invalid Email Addresses: The email addresses specified in the send request may be invalid or incorrectly formatted.
  System Errors: There may be underlying system errors or exceptions that are preventing the email from being sent.
  
  Solutions:
  
  
  Check Configuration:
  
  Verify the SMTP configuration in transaction SCOT (SAPconnect). Ensure that the SMTP node is correctly configured and active.
  Check the settings for the email sender and ensure that the email addresses are valid.
  
  
  
  Test SMTP Connection:
  
  Use transaction SOST to check the status of sent emails and any error messages related to them.
  Test the SMTP connection from the SAP system to the SMTP server to ensure that it is reachable.
  
  
  
  Review Logs:
  
  Check the application logs (transaction SLG1) for any additional error messages that may provide more context about the failure.
  Look for any relevant entries in the system log (transaction SM21).
  
  
  
  Check User Authorizations:
  
  Ensure that the user or service account has the necessary authorizations to send emails through the SMTP server.
  
  
  
  Validate Email Addresses:
  
  Review the email addresses being used in the send request to ensure they are correctly formatted and valid.
  
  
  
  Consult with IT Support:
  
  If the issue persists, consult with your IT support team or the administrator responsible for the email infrastructure to investigate any potential issues with the SMTP server.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SCOT: SAPconnect Administration
  SOST: Send Requests
  SLG1: Application Log
  SM21: System Log
  
  
  
  Documentation: Refer to SAP Help documentation for more details on configuring SAPconnect and troubleshooting email sending issues.
  
  
  SAP Notes: Check for any relevant SAP Notes that may address known issues or provide additional troubleshooting steps.
  
  
  By following these steps, you should be able to identify and resolve the issue causing the CM_EHFND_COMN032 error message.