How To Fix CM_CBESCOM101 - E-mail address does not exist for sales organization &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CM_CBESCOM - Message Class for ESComXML Outbound Processing

• Message number: 101

• Message text: E-mail address does not exist for sales organization &1

Keine Schirmnachricht, da nur eine Warnung

What causes this issue?

The sales organization &V1& has not been assigned an
<DS:DE.ESEESC_VKORG_EMAIL_ADDRESS>E-Mail Address for Information
Relevant to Product Safety</>.

System Response

The e-mail address is not provided in the safety data sheet.

The <(><<)>SupplierContactEmailAddress> attribute in the ESComXML file
remains empty. The system sends the file without the e-mail address.

How to fix this error?

INCLUDE NA_SYSADMIN1 OBJECT DOKU ID TX

Procedure for System Administrators

Assign an e-mail address to the sales organization in the Customizing
activity <DS:SIMG.EHS_ESC_SUPPLCOM>Specify Additional Data for Sales
Organization</>.

Assign an e-mail address to the sales organization in the Customizing
activity <DS:SIMG.EHS_DDS_100_10_32>Specify Additional Data for Sales
Organization</>.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CM_CBESCOM101 - E-mail address does not exist for sales organization &1 ?

  The SAP error message CM_CBESCOM101 indicates that there is an issue with the configuration of email addresses for a specific sales organization in the SAP system. This error typically arises when the system attempts to send an email (for example, a confirmation or notification) but cannot find a valid email address associated with the specified sales organization.
  Cause:
  
  Missing Email Address: The primary cause of this error is that there is no email address configured for the sales organization specified in the error message.
  Incorrect Configuration: The email address may be incorrectly configured or associated with the wrong sales organization.
  Data Inconsistency: There may be inconsistencies in the master data or configuration settings related to the sales organization.
  
  Solution:
  To resolve the error, you can follow these steps:
  
  
  Check Email Configuration:
  
  Navigate to the relevant configuration settings in SAP.
  Go to the transaction code SPRO (SAP Project Reference Object) and follow the path:
  
  Sales and Distribution -> Basic Functions -> Output Control -> Output Determination -> Maintain Output Types.
  
  
  Ensure that the output type used for the email has a valid email address assigned to the sales organization.
  
  
  
  Maintain Email Address:
  
  If no email address exists, you will need to create or maintain the email address for the sales organization.
  You can do this by going to the transaction code VOTXN (Maintain E-mail Addresses for Sales Organizations) and entering the relevant details.
  
  
  
  Check Master Data:
  
  Verify the master data for the sales organization to ensure that all necessary information, including email addresses, is correctly maintained.
  Check the customer master data (transaction code XD03 or VD03) to see if the email address is correctly entered.
  
  
  
  Testing:
  
  After making the necessary changes, test the functionality that triggered the error to ensure that the email can now be sent successfully.
  
  
  
  Related Information:
  
  Output Types: Understand the different output types configured in your SAP system and how they relate to email notifications.
  Sales Organization Configuration: Familiarize yourself with the configuration settings for sales organizations in SAP, as this will help in troubleshooting similar issues in the future.
  SAP Notes: Check for any relevant SAP Notes that may provide additional guidance or patches related to this error message.
  
  By following these steps, you should be able to resolve the CM_CBESCOM101 error and ensure that email notifications can be sent successfully for the specified sales organization.