How To Fix CM_CBESCOM100 - E-mail address could not be uniquely determined

SAP Error Message - Details

• Message type: E = Error

• Message class: CM_CBESCOM - Message Class for ESComXML Outbound Processing

• Message number: 100

• Message text: E-mail address could not be uniquely determined

Keine Schirmnachricht, da es nur eine Warnung ist

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

What causes this issue?

The <DS:DE.ESEESC_VKORG_EMAIL_ADDRESS>E-mail Address for Information
Relevant to Product Safety</> is provided several times in the safety
data sheet.

For this reason, the system could not determine the e-mail address
uniquely for the ESComXML file.

System Response

The e-mail address provided first in the safety data sheet is
transferred to the ESComXML file.

How to fix this error?

In transaction <DS:TRAN.CG42>Edit Report Template</>, make sure the
e-mail address is only entered once in the report of your safety data
sheet. In the standard delievery, you can find the report symbol in the
report symbol group '05A Additional Information for Sales Organization'.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CM_CBESCOM100 - E-mail address could not be uniquely determined ?

  The SAP error message CM_CBESCOM100 indicates that the system is unable to uniquely determine an email address for a specific recipient. This can occur in various scenarios, such as when sending emails from SAP applications or when processing communication data.
  Causes:
  
  Multiple Email Addresses: The recipient may have multiple email addresses associated with their user profile or business partner record, leading to ambiguity.
  Missing Email Address: The email address may not be maintained in the relevant master data records.
  Incorrect Configuration: There may be issues with the configuration of the communication settings in SAP.
  Data Inconsistency: There could be inconsistencies in the data stored in the system, such as duplicate entries or incorrect associations.
  
  Solutions:
  
  Check User Profile: Verify the user profile or business partner record to ensure that a unique email address is maintained. If multiple email addresses exist, determine which one should be used.
  Maintain Email Address: If the email address is missing, add it to the relevant user or business partner record in the SAP system.
  Review Configuration: Check the configuration settings related to email communication in SAP. Ensure that the settings are correctly defined to avoid ambiguity.
  Data Cleanup: Perform a data cleanup to remove duplicates or correct inconsistencies in the email addresses associated with users or business partners.
  Use Transaction Codes: Utilize relevant transaction codes (e.g., SU01 for user maintenance, BP for business partner maintenance) to review and update the necessary records.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review SAP documentation related to email communication and user management for best practices and guidelines.
  Support: If the issue persists after attempting the above solutions, consider reaching out to SAP support for further assistance.
  
  By addressing the underlying causes and ensuring that the email addresses are correctly maintained and configured, you should be able to resolve the CM_CBESCOM100 error.