How To Fix CM_CBESCOM097 - Communication type of recipient is not valid

SAP Error Message - Details

• Message type: E = Error

• Message class: CM_CBESCOM - Message Class for ESComXML Outbound Processing

• Message number: 097

• Message text: Communication type of recipient is not valid

Schirmnachricht Nummer 082

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

What causes this issue?

Recipient &V2& has not been assigned communication type &V3&. You may
only send the recipient reports with the allowed communication types.
ELSE
The recipient &V1& (contact person &V2&) has not been assigned
communication type &V3&. You may only send the recipient reports with
the allowed communication types.

System Response

How to fix this error?

Check the communication types for the recipient in the address data in
the <DS:TRAN.CVD2>Maintain Address: EHS Report Recipient</> transaction.
ELSE
Check the communication types for the recipient in the address data in
the <DS:TRAN.XD02>Change Customer</> transaction. Create further
communication types for the recipient.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CM_CBESCOM097 - Communication type of recipient is not valid ?

  The SAP error message CM_CBESCOM097 indicates that there is an issue with the communication type of a recipient in the context of SAP's communication management. This error typically arises when the system is unable to identify a valid communication method for a recipient, which can occur in various scenarios such as sending emails, notifications, or other forms of communication.
  Causes:
  
  Invalid Communication Type: The recipient's communication type (e.g., email, fax, etc.) is not set up correctly or is not recognized by the system.
  Missing Configuration: The communication type may not be configured in the system, or the recipient may not have a valid communication method assigned.
  Data Entry Errors: There may be typographical errors in the recipient's details, such as an incorrect email address or communication type.
  User Authorizations: The user may not have the necessary authorizations to send communications to the specified recipient.
  
  Solutions:
  
  Check Recipient Data: Verify the recipient's details in the system. Ensure that the communication type is correctly specified and that the recipient has a valid email address or other communication method.
  Configure Communication Types: If the communication type is not configured, you may need to set it up in the system. This can typically be done in the SAP Customizing Implementation Guide (IMG) under the relevant communication management settings.
  Review User Authorizations: Ensure that the user attempting to send the communication has the necessary authorizations to do so. This may involve checking user roles and permissions.
  Test Communication Method: If possible, test the communication method with a different recipient to see if the issue is specific to one recipient or a broader configuration issue.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on configuring communication types and troubleshooting related issues.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like BP (Business Partner) to check recipient details or SOST to monitor the status of sent communications.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Support: If the issue persists, consider reaching out to your SAP support team or consulting with SAP support for further assistance.
  
  By following these steps, you should be able to identify and resolve the issue related to the CM_CBESCOM097 error message.