How To Fix CL_TM_SIC_FWS_INT038 - TM sales office &1 has no BSG office entry in TM system; See SAP note &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CL_TM_SIC_FWS_INT -

• Message number: 038

• Message text: TM sales office &1 has no BSG office entry in TM system; See SAP note &2

What causes this issue?

In the TM system, no BSG sales office is specified for the TM sales
office.
You have maintained an entry with a TM sales office in table
<AB>TCM_C_TCD_MAP</> in Customizing under <LS>Integration with Other SAP
Components</> -> <LS>Transportation Management</> -> <LS>Invoice
Integration</> -> <LS>Billing</> -> <LS>Mapping of Organizational Units
</>-> <LS>Assign TM Sales Org. Unit to Internal Order/Cost Center</>.
But in the TM system, no BSG sales office is specified for the TM sales
office.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

In the TM system, specify a valid BSG office for the TM sales office
using the transaction <AB>PPOME</>.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CL_TM_SIC_FWS_INT038 - TM sales office &1 has no BSG office entry in TM system; See SAP note &2 ?

  The SAP error message CL_TM_SIC_FWS_INT038 indicates that there is a configuration issue related to the Transportation Management (TM) system, specifically concerning the sales office and its association with a Business Service Group (BSG) office. This error typically arises when the system cannot find a corresponding BSG office entry for the specified sales office.
  Cause:
  
  Missing Configuration: The sales office specified in the error message does not have a corresponding entry in the TM system's configuration for the Business Service Group (BSG) office.
  Data Inconsistency: There may be inconsistencies in the master data or configuration settings between the sales office and the BSG office.
  Incorrect Mapping: The mapping between sales offices and BSG offices may not have been set up correctly.
  
  Solution:
  
  
  Check Configuration: 
  
  Go to the SAP TM configuration settings and verify that the sales office in question has a corresponding BSG office entry.
  Ensure that the BSG office is correctly defined and active in the system.
  
  
  
  Create/Update BSG Office Entry:
  
  If the BSG office entry does not exist, create a new entry for the sales office in the TM system.
  If it exists but is incorrect, update the entry to ensure it matches the sales office.
  
  
  
  Refer to SAP Note: 
  
  The error message references an SAP note (indicated by &2). Check this note for specific guidance or patches that may address the issue.
  You can find the note in the SAP Support Portal by searching for the note number.
  
  
  
  Data Consistency Check: 
  
  Perform a data consistency check to ensure that all related master data is correctly maintained and consistent across the system.
  
  
  
  Consult Documentation: 
  
  Review the relevant SAP documentation for Transportation Management to understand the relationship between sales offices and BSG offices.
  
  
  
  Related Information:
  
  SAP Notes: Always check the SAP Support Portal for the latest notes and updates related to your specific version of SAP TM.
  Transaction Codes: Familiarize yourself with relevant transaction codes for maintaining sales offices and BSG offices in SAP TM.
  Support: If the issue persists after following the above steps, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  By addressing the configuration and ensuring that the necessary entries exist, you should be able to resolve the error message CL_TM_SIC_FWS_INT038.