How To Fix CIC_IB004 - No components exist for object & of the specified family

SAP Error Message - Details

• Message type: E = Error

• Message class: CIC_IB - Message for the IBase Within CIC

• Message number: 004

• Message text: No components exist for object & of the specified family

What causes this issue?

No installed base components could be found for the combination of
object ID and <DS:GLOS.174908CC3712D51188020090273D34CB>object family
</> that you entered.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CIC_IB004 - No components exist for object & of the specified family ?

  The SAP error message CIC_IB004 indicates that there are no components available for the specified object in the context of the SAP Customer Interaction Center (CIC). This error typically arises when trying to access or display information related to a product or service that does not have any associated components in the system.
  Cause:
  
  Missing Data: The object you are trying to access may not have any components defined in the system. This could be due to incomplete data entry or configuration.
  Incorrect Object Type: The object type you are trying to access may not be correctly defined or may not belong to the expected family of objects.
  Configuration Issues: There may be issues with the configuration of the product hierarchy or the way components are linked to the main object.
  Authorization Issues: Sometimes, the user may not have the necessary authorizations to view the components associated with the object.
  
  Solution:
  
  Check Object Configuration: Verify that the object you are trying to access has components defined. You can do this by checking the relevant master data or configuration settings in the system.
  Review Object Type: Ensure that you are using the correct object type and that it is part of the expected family. You may need to consult with your SAP administrator or functional consultant to confirm this.
  Data Entry: If components are missing, you may need to enter the necessary data to associate components with the object. This could involve creating or updating product master data.
  Authorization Check: Ensure that you have the necessary authorizations to view the components. If not, contact your system administrator to grant the required permissions.
  Consult Documentation: Refer to SAP documentation or help resources for more specific guidance related to the object and its components.
  
  Related Information:
  
  Transaction Codes: You may need to use specific transaction codes to check or update the object and its components, such as CS03 (Display Material BOM) or CS02 (Change Material BOM).
  SAP Notes: Check for any relevant SAP Notes that may address this error or provide additional troubleshooting steps.
  Support: If the issue persists, consider reaching out to SAP support or your internal IT support team for further assistance.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.