How To Fix CIC_IB003 - Profile & for IC component IB_NAV not found

SAP Error Message - Details

• Message type: E = Error

• Message class: CIC_IB - Message for the IBase Within CIC

• Message number: 003

• Message text: Profile & for IC component IB_NAV not found

What causes this issue?

A profile defined in Customizing for the IC component IB_NAV does not
exist.

System Response

The transaction must be terminated.

How to fix this error?

Inform your System Administration.

Procedure for System Administrators

Maintain the missing profile in Customizing or choose an existing
profile for the component.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CIC_IB003 - Profile & for IC component IB_NAV not found ?

  The SAP error message "CIC_IB003 Profile & for IC component IB_NAV not found" typically occurs in the context of SAP Customer Interaction Center (CIC) or SAP CRM when the system is unable to find a specific profile for the Interaction Center (IC) component, particularly the navigation component (IB_NAV).
  Cause:
  
  Missing Profile Configuration: The error indicates that the system is looking for a specific profile that has not been defined or is missing in the configuration.
  Incorrect Profile Assignment: The profile assigned to the user or the transaction may not be correctly set up or may not exist in the system.
  Transport Issues: If the configuration was recently transported from another system, it may not have been transported correctly, leading to missing profiles.
  Authorization Issues: The user may not have the necessary authorizations to access the specified profile.
  
  Solution:
  
  
  Check Profile Configuration:
  
  Go to the transaction code CRMCIC or SPRO to access the configuration settings for the Interaction Center.
  Navigate to the relevant section where profiles are defined and ensure that the profile for the IC component IB_NAV is created and correctly configured.
  
  
  
  Create or Adjust Profile:
  
  If the profile does not exist, create a new profile for the IB_NAV component.
  Ensure that all necessary settings and parameters are correctly defined.
  
  
  
  Profile Assignment:
  
  Verify that the user or role is correctly assigned to the profile. You can check this in the user settings or role assignments.
  
  
  
  Transport Check:
  
  If the issue arose after a transport, check the transport logs to ensure that all necessary objects were transported correctly.
  If needed, re-transport the missing configuration.
  
  
  
  Authorization Check:
  
  Ensure that the user has the necessary authorizations to access the profile. You can check this using transaction SU53 or SU01.
  
  
  
  System Restart:
  
  In some cases, a system restart or a refresh of the user session may resolve temporary issues.
  
  
  
  Related Information:
  
  Documentation: Refer to SAP Help documentation for detailed information on configuring profiles in the Interaction Center.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Community Forums: Engage with SAP community forums or support for additional insights or similar cases.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP Basis or functional team for further investigation.