How To Fix CIC020 - Internal error in the Action Box component, no data found

SAP Error Message - Details

• Message type: E = Error

• Message class: CIC - Customer Interaction Center Framework

• Message number: 020

• Message text: Internal error in the Action Box component, no data found

What causes this issue?

An internal program error occurred.

System Response

The program cannot be continued.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CIC020 - Internal error in the Action Box component, no data found ?

  The SAP error message CIC020, which states "Internal error in the Action Box component, no data found," typically occurs in the context of the SAP Customer Interaction Center (CIC) or when using the SAP CRM (Customer Relationship Management) system. This error indicates that the system encountered an internal issue while trying to retrieve or display data in the Action Box component, which is used for managing customer interactions.
  Causes:
  
  Data Inconsistency: There may be inconsistencies or missing data in the underlying database tables that the Action Box relies on.
  Configuration Issues: Incorrect configuration settings in the CIC or CRM system can lead to this error.
  Authorization Problems: The user may not have the necessary authorizations to access certain data, leading to the system not being able to retrieve it.
  System Bugs: There may be bugs or issues in the specific version of the SAP software being used.
  Performance Issues: If the system is under heavy load or if there are performance issues, it may not be able to fetch the required data in time.
  
  Solutions:
  
  Check Data Integrity: Verify that the relevant data exists in the database and is consistent. You may need to run reports or queries to check for missing or inconsistent records.
  Review Configuration: Ensure that the Action Box component is correctly configured. Check the settings in the SAP Customizing Implementation Guide (IMG) related to the CIC or CRM.
  User Authorizations: Confirm that the user encountering the error has the appropriate authorizations to access the data required by the Action Box.
  System Updates: Check for any available patches or updates for your SAP system. Applying the latest support packages may resolve known bugs.
  Performance Monitoring: Monitor system performance and check for any bottlenecks. If the system is slow, consider optimizing database performance or increasing system resources.
  SAP Notes: Search the SAP Support Portal for any relevant SAP Notes that address this specific error. SAP Notes often provide solutions or workarounds for known issues.
  
  Related Information:
  
  SAP Support Portal: Utilize the SAP Support Portal to search for specific notes or documentation related to the CIC020 error.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Transaction Codes: Familiarize yourself with relevant transaction codes (e.g., CRMD_ORDER, CRMD_ORDERADM_H) that may help in diagnosing the issue further.
  Debugging: If you have access to development tools, consider debugging the Action Box component to identify where the error is occurring.
  
  If the issue persists after trying the above solutions, it may be necessary to involve your SAP Basis or technical support team for further investigation.