How To Fix CIC020 - Internal error in the Action Box component, no data found

CIC020 - Overview

• Message type: E = Error

• Message class: CIC - Customer Interaction Center Framework

• Message number: 020

• Message text: Internal error in the Action Box component, no data found

What causes this issue?

An internal program error occurred.

System Response

The program cannot be continued.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CIC020 - Internal error in the Action Box component, no data found ?

  The SAP error message CIC020, which states "Internal error in the Action Box component, no data found," typically occurs in the context of the SAP Customer Interaction Center (CIC) or when using the SAP CRM (Customer Relationship Management) system. This error indicates that the system encountered an internal issue while trying to retrieve or display data in the Action Box component, which is used for managing customer interactions.
  Causes:
  
  Data Inconsistency: There may be inconsistencies or missing data in the underlying database tables that the Action Box relies on.
  
  Configuration Issues: Incorrect configuration settings in the CIC or CRM system can lead to this error.
  Authorization Problems: The user may not have the necessary authorizations to access certain data, leading to the system not being able to retrieve it.
  System Bugs: There may be bugs or issues in the specific version of the SAP software being used.
  Performance Issues: If the system is under heavy load