How To Fix CIC019 - Function status & in CIC toolbar profile & is invalid

SAP Error Message - Details

• Message type: E = Error

• Message class: CIC - Customer Interaction Center Framework

• Message number: 019

• Message text: Function status & in CIC toolbar profile & is invalid

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CIC019 - Function status & in CIC toolbar profile & is invalid ?

  The SAP error message CIC019 indicates that there is an issue with the function status in the CIC (Customer Interaction Center) toolbar profile. This error typically arises when the function status assigned to a specific action in the CIC toolbar is not valid or is not recognized by the system.
  Cause:
  
  Invalid Function Status: The function status assigned to the toolbar profile may not exist or may have been deleted.
  Configuration Issues: There may be a misconfiguration in the CIC profile settings or the function status settings.
  Authorization Issues: The user may not have the necessary authorizations to access the function status.
  Transport Issues: If the system has recently undergone a transport, the function status may not have been transported correctly.
  
  Solution:
  
  
  Check Function Status:
  
  Go to the transaction code CIC0 (CIC Profile Maintenance) and check the function status assigned to the toolbar profile.
  Ensure that the function status exists and is correctly configured.
  
  
  
  Review Toolbar Profile:
  
  Navigate to the toolbar profile settings and verify that the function status is correctly assigned.
  If the function status is invalid, you may need to assign a valid one.
  
  
  
  Authorization Check:
  
  Ensure that the user has the necessary authorizations to access the function status. This can be checked in the user roles and profiles.
  
  
  
  Transport Check:
  
  If the issue arose after a transport, verify that all necessary objects related to the function status have been transported correctly.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to the CIC and function status for any specific guidance or updates.
  
  
  
  System Restart:
  
  In some cases, a system restart or a refresh of the user session may resolve temporary issues.
  
  
  
  Related Information:
  
  Transaction Codes: 
  
  CIC0: For maintaining CIC profiles.
  CIC1: For maintaining function statuses.
  
  
  SAP Notes: Check SAP Notes for any known issues or patches related to the CIC toolbar and function statuses.
  Support: If the issue persists, consider reaching out to SAP support for further assistance.
  
  By following these steps, you should be able to identify and resolve the cause of the CIC019 error in your SAP system.