How To Fix CIC018 - & is an invalid CIC profile number. Enter a valid value

SAP Error Message - Details

• Message type: E = Error

• Message class: CIC - Customer Interaction Center Framework

• Message number: 018

• Message text: & is an invalid CIC profile number. Enter a valid value

What causes this issue?

You have selected an invalid CIC profile ID.

System Response

The system could not determine a valid CIC profile ID.

How to fix this error?

Enter a valid CIC profile ID.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CIC018 - & is an invalid CIC profile number. Enter a valid value ?

  The SAP error message CIC018 indicates that an invalid CIC (Customer Interaction Center) profile number has been entered. This error typically occurs when a user attempts to access or utilize a CIC profile that does not exist or is not correctly configured in the system.
  Cause:
  
  Invalid Profile Number: The profile number entered does not exist in the system.
  Profile Deletion: The profile may have been deleted or is no longer active.
  Authorization Issues: The user may not have the necessary authorizations to access the specified profile.
  Data Entry Error: There may have been a typographical error when entering the profile number.
  
  Solution:
  
  Verify Profile Number: Check the profile number you are entering to ensure it is correct. Look for any typographical errors.
  Check Profile Existence: Use transaction codes like CIC0 or CIC1 to verify if the profile exists in the system.
  Profile Configuration: If the profile does not exist, you may need to create a new CIC profile or consult with your SAP administrator to ensure the profile is set up correctly.
  Authorization Check: Ensure that you have the necessary authorizations to access the CIC profile. If not, contact your system administrator to grant the required permissions.
  Consult Documentation: Refer to SAP documentation or help resources for additional guidance on managing CIC profiles.
  
  Related Information:
  
  CIC Profiles: These profiles are used in the Customer Interaction Center to define the settings and parameters for handling customer interactions.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CIC0 (to create profiles) and CIC1 (to display profiles).
  SAP Notes: Check SAP Notes for any known issues or patches related to CIC profiles that may be relevant to your version of SAP.
  
  If the issue persists after following these steps, it may be beneficial to reach out to your SAP support team for further assistance.