How To Fix CIC017 - Next number in number range & is not available

SAP Error Message - Details

• Message type: E = Error

• Message class: CIC - Customer Interaction Center Framework

• Message number: 017

• Message text: Next number in number range & is not available

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CIC017 - Next number in number range & is not available ?

  The SAP error message CIC017 indicates that the next number in the specified number range is not available. This typically occurs in the context of creating or processing documents in SAP, such as sales orders, service orders, or other transactional documents that rely on number ranges for unique identification.
  Cause:
  
  Exhausted Number Range: The number range defined for the specific document type has been exhausted, meaning that all available numbers have been used up.
  Incorrect Number Range Configuration: The number range may not be properly configured or may not be active for the document type you are trying to create.
  Number Range Intervals: The intervals for the number range may not be set correctly, or there may be gaps in the intervals.
  Authorization Issues: There may be authorization issues preventing the system from accessing the next available number in the range.
  
  Solution:
  
  
  Check Number Range Configuration:
  
  Go to transaction SNRO (Number Range Objects) and check the configuration for the relevant number range object.
  Ensure that the number range is active and that the intervals are correctly defined.
  
  
  
  Extend the Number Range:
  
  If the number range is exhausted, you can extend it by adding new intervals. This can be done in transaction SNRO or SNUM (depending on your SAP version).
  Make sure to define a new interval that covers the required range of numbers.
  
  
  
  Check for Gaps:
  
  Review the existing number range intervals to ensure there are no gaps or overlaps that could cause issues.
  
  
  
  Check Authorizations:
  
  Ensure that the user has the necessary authorizations to access and use the number range. This can be checked in transaction SU53 or by consulting with your security team.
  
  
  
  Consult with Basis Team:
  
  If you are unable to resolve the issue, consult with your SAP Basis team or system administrator for further assistance. They may need to check system logs or perform additional troubleshooting.
  
  
  
  Related Information:
  
  Transaction Codes:
  
  SNRO: Number Range Objects
  SNUM: Number Range Maintenance
  SU53: Display Authorization Check
  
  
  Documentation: Refer to SAP Help documentation for detailed information on number range management and configuration.
  Support: If the issue persists, consider reaching out to SAP support or your internal SAP support team for further assistance.
  
  By following these steps, you should be able to resolve the CIC017 error and ensure that the number range is functioning correctly.