How To Fix CIC022 - Organization required if "List agents" was selected

SAP Error Message - Details

• Message type: E = Error

• Message class: CIC - Customer Interaction Center Framework

• Message number: 022

• Message text: Organization required if "List agents" was selected

What causes this issue?

No Organizational Unit was specified as selection criterion. An
Organizational Unit must be specified if "List Agents" has been
specified.,,

System Response

The report you requested cannot be executed without the missing
information.

How to fix this error?

Please enter or select an appropriate Organizational Unit.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CIC022 - Organization required if "List agents" was selected ?

  The SAP error message CIC022: "Organization required if 'List agents' was selected" typically occurs in the context of the SAP Customer Interaction Center (CIC) when a user attempts to list agents without specifying an organization. This error indicates that the system requires an organizational unit to filter the list of agents.
  Cause:
  The error arises when:
  
  The user selects the option to "List agents" but does not provide an organization (such as a sales organization, service organization, or any other relevant organizational unit).
  The system is configured to require an organization for the operation being performed, and it cannot proceed without this information.
  
  Solution:
  To resolve the CIC022 error, you can take the following steps:
  
  
  Specify an Organization:
  
  When you attempt to list agents, ensure that you select or enter a valid organization in the relevant field. This could be a sales organization, service organization, or any other organizational unit that is applicable in your context.
  
  
  
  Check Configuration:
  
  If you believe that the organization should not be required, check the configuration settings in the SAP system. This may involve reviewing the settings in the CIC or the relevant customizing settings in the SAP system to see if the requirement for an organization can be modified.
  
  
  
  User Permissions:
  
  Ensure that the user has the necessary permissions to access the organization data. Sometimes, restrictions in user roles can lead to issues in retrieving or displaying the required information.
  
  
  
  Consult Documentation:
  
  Refer to the SAP documentation or help files related to the Customer Interaction Center for more detailed information on how to manage organizations and agents.
  
  
  
  Contact Support:
  
  If the issue persists after trying the above solutions, consider reaching out to your SAP support team or consulting with SAP support for further assistance.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional context or solutions.
  Transaction Codes: Familiarize yourself with transaction codes related to the Customer Interaction Center, as they may provide additional functionality or insights into managing agents and organizations.
  User Training: Ensure that users are trained on how to properly use the CIC functionalities, including how to select organizations when listing agents.
  
  By following these steps, you should be able to resolve the CIC022 error and successfully list agents in the SAP system.