How To Fix CIC023 - Framework ID & still has components assigned; deletion not possible

SAP Error Message - Details

• Message type: E = Error

• Message class: CIC - Customer Interaction Center Framework

• Message number: 023

• Message text: Framework ID & still has components assigned; deletion not possible

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CIC023 - Framework ID & still has components assigned; deletion not possible ?

  The SAP error message CIC023 indicates that a Framework ID still has components assigned to it, which prevents its deletion. This typically occurs in the context of SAP Customer Interaction Center (CIC) or similar frameworks where certain objects or IDs are linked to other components or transactions.
  Cause:
  The error arises when you attempt to delete a Framework ID that is still in use or has dependencies on other components. This could be due to:
  
  Active Assignments: The Framework ID is still linked to one or more components, such as service orders, activities, or other related objects.
  Incomplete De-assignments: Previous attempts to de-assign components may not have been completed successfully.
  System Constraints: The system may have constraints that prevent the deletion of certain IDs if they are part of ongoing processes.
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Check Assignments:
  
  Use transaction codes like CIC0 or CIC1 to view the details of the Framework ID and check which components are still assigned to it.
  Identify all the components that are linked to the Framework ID.
  
  
  
  De-assign Components:
  
  Navigate to the components that are assigned to the Framework ID and remove the assignments.
  Ensure that all related objects are properly de-linked from the Framework ID.
  
  
  
  Verify Deletion:
  
  After de-assigning all components, attempt to delete the Framework ID again.
  If the error persists, double-check for any overlooked assignments.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific instructions related to the Framework ID and its components.
  
  
  
  System Administrator Support:
  
  If you are unable to resolve the issue, consider reaching out to your SAP system administrator or support team for assistance. They may have access to additional tools or logs that can help diagnose the problem.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CIC0, CIC1, or others that pertain to the management of Framework IDs and their components.
  SAP Notes: Check SAP Notes for any known issues or patches related to the error message CIC023.
  Documentation: Review the SAP Help Portal for detailed information on managing Framework IDs and their components.
  
  By following these steps, you should be able to identify the cause of the error and successfully delete the Framework ID once all components have been de-assigned.