How To Fix CFX_BI_RI_MSG1300 - Connection to cFolders failed: communication_failure: &1&2

SAP Error Message - Details

• Message type: E = Error

• Message class: CFX_BI_RI_MSG1 - Release independent messages for cFolders backend integr.

• Message number: 300

• Message text: Connection to cFolders failed: communication_failure: &1&2

What causes this issue?

cFolders system is not online or RFC connection is slow or offline.

System Response

Copying to cFolders currently not possible.

How to fix this error?

Attempt to copy documents to cFolders again. Verify that cFolders and
RFC are online.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CFX_BI_RI_MSG1300 - Connection to cFolders failed: communication_failure: &1&2 ?

  The SAP error message CFX_BI_RI_MSG1300 indicates that there is a failure in establishing a connection to cFolders, which is a collaborative platform used for document management and project collaboration. The specific error message "communication_failure: &1&2" suggests that there is a communication issue between the SAP system and the cFolders service.
  Possible Causes:
  
  Network Issues: There may be network connectivity problems between the SAP system and the cFolders server.
  Service Availability: The cFolders service may be down or not reachable due to maintenance or other issues.
  Configuration Errors: Incorrect configuration settings in the SAP system for connecting to cFolders.
  Firewall Restrictions: Firewalls or security settings may be blocking the connection to the cFolders server.
  Authentication Issues: Problems with user credentials or permissions that prevent access to cFolders.
  
  Solutions:
  
  
  Check Network Connectivity:
  
  Ensure that the SAP system can reach the cFolders server. You can use tools like ping or traceroute to diagnose network issues.
  
  
  
  Verify cFolders Service Status:
  
  Check if the cFolders service is up and running. If it is down, you may need to wait until it is restored or contact the service administrator.
  
  
  
  Review Configuration Settings:
  
  Go to the SAP configuration settings related to cFolders and ensure that all parameters (like URLs, ports, etc.) are correctly set.
  
  
  
  Inspect Firewall Settings:
  
  Check if there are any firewall rules that might be blocking the connection. You may need to work with your network/security team to allow traffic to the cFolders server.
  
  
  
  Check User Credentials:
  
  Ensure that the user credentials being used to connect to cFolders are correct and that the user has the necessary permissions.
  
  
  
  Review Logs:
  
  Check the SAP application logs and cFolders logs for any additional error messages that might provide more context about the failure.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or support notes related to cFolders for any specific troubleshooting steps or known issues.
  
  
  
  Related Information:
  
  SAP Notes: Look for SAP Notes related to cFolders and the specific error message for any patches or updates that may address the issue.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Technical Support: If the issue persists, consider reaching out to SAP Support for further assistance.
  
  By following these steps, you should be able to diagnose and resolve the communication failure with cFolders.