How To Fix CC337 - Change cannot be released (digital signature required)

SAP Error Message - Details

• Message type: E = Error

• Message class: CC - ECM: Messages

• Message number: 337

• Message text: Change cannot be released (digital signature required)

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CC337 - Change cannot be released (digital signature required) ?

  The SAP error message CC337, which states "Change cannot be released (digital signature required)," typically occurs in the context of SAP Change Management, particularly when dealing with transport requests or changes that require a digital signature for approval before they can be released.
  Cause:
  The error is usually caused by one of the following reasons:
  
  Digital Signature Requirement: The system is configured to require a digital signature for certain changes or transport requests. This is often a part of compliance and security measures to ensure that only authorized personnel can release changes.
  Missing Digital Signature: The user attempting to release the change does not have a valid digital signature set up in the system, or the signature is not properly configured.
  Authorization Issues: The user may not have the necessary authorizations to perform the action, which includes the ability to provide a digital signature.
  
  Solution:
  To resolve the CC337 error, you can take the following steps:
  
  
  Check Digital Signature Configuration:
  
  Ensure that the digital signature requirement is correctly configured in the system. This can be done by checking the settings in the Change Management configuration.
  
  
  
  Obtain a Digital Signature:
  
  If you do not have a digital signature, you may need to obtain one. This typically involves working with your SAP Basis team or system administrator to set up a digital signature for your user profile.
  
  
  
  Verify User Authorizations:
  
  Check if your user account has the necessary authorizations to release changes. You may need to consult with your security or Basis team to ensure that your user role includes the required permissions.
  
  
  
  Use the Correct Transaction:
  
  Make sure you are using the correct transaction code for releasing changes. Sometimes, using the wrong transaction can lead to unexpected errors.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to digital signatures and change management for any specific configurations or requirements that may apply to your system.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support or your internal IT support team for further assistance.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional guidance on digital signatures in your version of SAP.
  Change Management Configuration: Familiarize yourself with the configuration settings for Change Management in SAP, as these can vary based on the version and specific implementation.
  User Training: Ensure that users involved in the change management process are trained on the requirements for digital signatures and the process for obtaining and using them.
  
  By following these steps, you should be able to resolve the CC337 error and successfully release the change in SAP.