How To Fix CC336 - Change cannot be completed (digital signature required)

SAP Error Message - Details

• Message type: E = Error

• Message class: CC - ECM: Messages

• Message number: 336

• Message text: Change cannot be completed (digital signature required)

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CC336 - Change cannot be completed (digital signature required) ?

  The SAP error message CC336, which states "Change cannot be completed (digital signature required)," typically occurs in the context of SAP Change Management or when working with certain types of documents or processes that require a digital signature for validation and approval.
  Cause:
  The error is triggered when a user attempts to make changes to a document or object that is subject to a digital signature requirement, but the necessary digital signature has not been provided or is not valid. This can happen in various scenarios, such as:
  
  Missing Digital Signature: The document or change request requires a digital signature, and the user has not signed it.
  Invalid Signature: The digital signature provided may be invalid or not recognized by the system.
  Authorization Issues: The user may not have the necessary permissions to provide a digital signature.
  Configuration Issues: The system may not be properly configured to handle digital signatures.
  
  Solution:
  To resolve the CC336 error, you can take the following steps:
  
  
  Check Digital Signature Requirement: Verify if the document or change request indeed requires a digital signature. If it does, ensure that you are following the correct process to provide one.
  
  
  Provide a Digital Signature:
  
  If you have the necessary permissions, sign the document or change request using the appropriate digital signature functionality in SAP.
  Ensure that your digital certificate is valid and properly installed in the system.
  
  
  
  Verify User Authorizations: Check if your user role has the necessary authorizations to sign documents. You may need to contact your SAP administrator to ensure that your user profile is correctly set up.
  
  
  Check Configuration: If you are an administrator, review the configuration settings related to digital signatures in the SAP system. Ensure that the digital signature functionality is correctly set up and that all necessary components are in place.
  
  
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on handling digital signatures in your version of SAP.
  
  
  Contact Support: If the issue persists after trying the above steps, consider reaching out to SAP support for further assistance. They may provide insights specific to your system configuration or version.
  
  
  Related Information:
  
  Digital Signature in SAP: Digital signatures in SAP are used to ensure the authenticity and integrity of documents and changes. They are often used in regulated industries where compliance is critical.
  Change Management: In SAP, change management processes often require approvals and signatures to ensure that changes are tracked and authorized.
  SAP Notes: Check for any relevant SAP Notes that may address known issues or provide patches related to digital signatures.
  
  By following these steps, you should be able to address the CC336 error and successfully complete the required changes in SAP.