How To Fix CBGLAPI218 - Error while querying the status of print request &1 on WWI server &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CBGLAPI - GLM-API: Standard Messages

• Message number: 218

• Message text: Error while querying the status of print request &1 on WWI server &2

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

How to fix this error?

Check the warning messages that appeared when you queried the status of
print request &v1& on WWI server &v2&.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CBGLAPI218 - Error while querying the status of print request &1 on WWI server &2 ?

  The SAP error message CBGLAPI218 indicates that there was an issue while querying the status of a print request on the WWI (Windows-based Word Integration) server. This error typically arises in the context of document generation and printing processes in SAP, particularly when using the WWI for generating documents like labels, reports, or other formatted outputs.
  Causes:
  
  Network Issues: There may be connectivity problems between the SAP system and the WWI server.
  WWI Server Configuration: The WWI server may not be properly configured or may not be running.
  Print Request Issues: The specific print request may not exist, may have been deleted, or may not have been processed correctly.
  Authorization Issues: The user may not have the necessary permissions to access the print request or the WWI server.
  System Errors: There could be underlying system errors or misconfigurations in the SAP system or WWI server.
  
  Solutions:
  
  Check WWI Server Status: Ensure that the WWI server is up and running. You can check the server logs for any errors or issues.
  Verify Network Connectivity: Ensure that there are no network issues preventing communication between the SAP system and the WWI server.
  Review Print Request: Check the status of the print request in the SAP system. Ensure that it exists and is in a valid state.
  Check Authorizations: Verify that the user has the necessary authorizations to access the print request and the WWI server.
  Restart Services: If the WWI server is not responding, consider restarting the WWI service or the server itself.
  Consult Logs: Review the logs on both the SAP system and the WWI server for any additional error messages or clues that could help diagnose the issue.
  SAP Notes: Check for any relevant SAP Notes or updates that may address known issues related to this error.
  
  Related Information:
  
  WWI Configuration: Ensure that the WWI server is correctly configured in the SAP system. This includes checking the settings in transaction SPAD (Spool Administration) and ensuring that the WWI server is defined correctly.
  Documentation: Refer to the official SAP documentation for WWI and print request processing for more detailed troubleshooting steps.
  Support: If the issue persists, consider reaching out to SAP support for assistance, providing them with detailed information about the error and the context in which it occurred.
  
  By following these steps, you should be able to identify and resolve the issue related to the CBGLAPI218 error message.