How To Fix CBGLAPI216 - Error while deleting print request &1 on WWI server &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CBGLAPI - GLM-API: Standard Messages

• Message number: 216

• Message text: Error while deleting print request &1 on WWI server &2

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

How to fix this error?

Check the warning messages that appeared when you deleted print request
&v1& on WWI server &v2&.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CBGLAPI216 - Error while deleting print request &1 on WWI server &2 ?

  The SAP error message CBGLAPI216 indicates that there was an error while attempting to delete a print request on the WWI (Word-based Forms) server. This error can occur for various reasons, and understanding the cause and potential solutions can help resolve the issue.
  Causes:
  
  Network Issues: There may be connectivity problems between the SAP system and the WWI server.
  Server Configuration: The WWI server may not be configured correctly or may not be running.
  Authorization Issues: The user may not have the necessary permissions to delete the print request.
  Print Request Not Found: The specific print request may not exist or may have already been deleted.
  Database Locking: There may be a lock on the database entry related to the print request, preventing deletion.
  WWI Server Errors: The WWI server may be experiencing internal errors or issues that prevent it from processing the delete request.
  
  Solutions:
  
  Check Network Connectivity: Ensure that the SAP system can communicate with the WWI server. Test the network connection and resolve any issues.
  Verify WWI Server Status: Check if the WWI server is up and running. Restart the server if necessary.
  Review User Authorizations: Ensure that the user attempting to delete the print request has the appropriate authorizations in both SAP and the WWI server.
  Confirm Print Request Existence: Verify that the print request you are trying to delete actually exists in the system.
  Check for Locks: Use transaction codes like SM12 to check for any locks on the database entries related to the print request. If locks are found, resolve them.
  Review WWI Logs: Check the WWI server logs for any error messages or warnings that could provide more context about the issue.
  Consult SAP Notes: Look for any relevant SAP Notes that may address this specific error message or provide patches or updates.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SP01 (to view print requests) and SM37 (to check job logs).
  WWI Configuration: Review the configuration settings for the WWI server in the SAP system to ensure everything is set up correctly.
  SAP Support: If the issue persists, consider reaching out to SAP support for further assistance, providing them with detailed information about the error and the steps you have already taken.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.