How To Fix CACSRCP021 - Status of worklist &1 is not "manual access required"

CACSRCP021 - Overview

• Message type: E = Error

• Message class: CACSRCP - ICM: Retroactive Case Processing (RCP)

• Message number: 021

• Message text: Status of worklist &1 is not "manual access required"

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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CACSRCP021 - Details

• The SAP error message CACSRCP021 indicates that the status of the worklist item you are trying to access is not set to "manual access required." This typically occurs in the context of SAP Customer Relationship Management (CRM) or SAP Service Management, where worklists are used to manage tasks or activities that require user intervention.
  
  Cause:
  The error can occur due to several reasons:
  
  Incorrect Status: The worklist item you are trying to access may not be in a status that allows for manual processing. It might be in a status that is either completed, canceled, or otherwise not requiring manual intervention.
  
  Configuration Issues: There may be configuration settings in the system that dictate which statuses are eligible for manual access.
  User Permissions: The user may not have the necessary permissions to access worklist items in certain statuses.
  
  
  Solution:
  To resolve the error, consider the following steps:
  
  
  Check Worklist Status:
  
  Review the status of the worklist item. Ensure that it