How To Fix CACSRCP021 - Status of worklist &1 is not "manual access required"

SAP Error Message - Details

• Message type: E = Error

• Message class: CACSRCP - ICM: Retroactive Case Processing (RCP)

• Message number: 021

• Message text: Status of worklist &1 is not "manual access required"

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CACSRCP021 - Status of worklist &1 is not "manual access required" ?

  The SAP error message CACSRCP021 indicates that the status of the worklist item you are trying to access is not set to "manual access required." This typically occurs in the context of SAP Customer Relationship Management (CRM) or SAP Service Management, where worklists are used to manage tasks or activities that require user intervention.
  Cause:
  The error can occur due to several reasons:
  
  Incorrect Status: The worklist item you are trying to access may not be in a status that allows for manual processing. It might be in a status that is either completed, canceled, or otherwise not requiring manual intervention.
  Configuration Issues: There may be configuration settings in the system that dictate which statuses are eligible for manual access.
  User Permissions: The user may not have the necessary permissions to access worklist items in certain statuses.
  
  Solution:
  To resolve the error, consider the following steps:
  
  
  Check Worklist Status:
  
  Review the status of the worklist item. Ensure that it is indeed set to "manual access required." If it is not, you may need to change the status or select a different worklist item.
  
  
  
  Update Status:
  
  If you have the necessary permissions, you may be able to change the status of the worklist item to "manual access required" through the appropriate transaction or interface.
  
  
  
  Review Configuration:
  
  If you have access to system configuration, check the settings related to worklist statuses. Ensure that the statuses are correctly defined and that the system is configured to allow manual access where appropriate.
  
  
  
  User Permissions:
  
  Verify that your user role has the necessary permissions to access and modify worklist items. If not, contact your system administrator to adjust your permissions.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for more detailed information on worklist management and status definitions.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting SAP Notes for any known issues related to this error message.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional troubleshooting steps.
  Transaction Codes: Familiarize yourself with transaction codes related to worklist management in SAP CRM or Service Management, such as CRMD_ORDER, CRMD_ORDERADM_H, or others relevant to your specific scenario.
  User Training: Ensure that users are trained on how to manage worklist items and understand the implications of different statuses.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it.