How To Fix CACSRCP020 - No worklists are currently being processed

SAP Error Message - Details

• Message type: E = Error

• Message class: CACSRCP - ICM: Retroactive Case Processing (RCP)

• Message number: 020

• Message text: No worklists are currently being processed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CACSRCP020 - No worklists are currently being processed ?

  The SAP error message CACSRCP020 ("No worklists are currently being processed") typically occurs in the context of SAP Customer Relationship Management (CRM) or SAP Service Management when a user attempts to access worklists or tasks that are not currently available for processing. This can happen for several reasons, and understanding the cause is essential for finding a solution.
  Causes:
  
  
  No Available Worklists: The most straightforward reason is that there are no worklists available for the user at that moment. This could be due to all tasks being completed or no new tasks being assigned.
  
  
  User Authorization Issues: The user may not have the necessary authorizations to view or process the worklists.
  
  
  System Configuration: There may be issues with the configuration of the worklist management in the SAP system, such as incorrect settings or missing data.
  
  
  Data Synchronization Issues: If the system is not properly synchronized, it may not display the current worklists.
  
  
  Filters Applied: Sometimes, filters applied to the worklist may exclude all available tasks, leading to the message.
  
  
  Solutions:
  
  
  Check Worklist Availability: Verify if there are any worklists available for processing. This can be done by checking the relevant transaction codes or worklist areas.
  
  
  Review User Authorizations: Ensure that the user has the appropriate authorizations to access and process worklists. This may involve checking roles and permissions in the user profile.
  
  
  System Configuration Review: Consult with your SAP Basis or CRM administrator to review the configuration settings related to worklist management. Ensure that all necessary settings are correctly configured.
  
  
  Data Synchronization: If there are known issues with data synchronization, work with your IT team to resolve these issues. This may involve running background jobs or checking for system errors.
  
  
  Check Filters: Review any filters that may be applied to the worklist. Clear or adjust filters to ensure that they do not exclude all tasks.
  
  
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes or updates that may address this specific error message.
  
  
  System Restart: In some cases, a system restart or refresh may resolve temporary issues with worklist processing.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, or others that pertain to worklist management in SAP CRM.
  SAP Documentation: Refer to SAP Help documentation for detailed information on worklist management and troubleshooting.
  SAP Community: Engage with the SAP Community forums for insights from other users who may have encountered similar issues.
  
  If the problem persists after trying the above solutions, it may be beneficial to escalate the issue to your SAP support team for further investigation.