How To Fix CACSRCP023 - Only select worklists

SAP Error Message - Details

• Message type: E = Error

• Message class: CACSRCP - ICM: Retroactive Case Processing (RCP)

• Message number: 023

• Message text: Only select worklists

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CACSRCP023 - Only select worklists ?

  The SAP error message CACSRCP023: Only select worklists typically occurs in the context of SAP Customer Relationship Management (CRM) or SAP Service Management when users attempt to perform an action that is not allowed due to the selection criteria of worklists.
  Cause:
  The error message indicates that the system expects the user to select only specific worklists or that the action being attempted is not applicable to the current selection. This can happen due to:
  
  Incorrect Selection: The user may have selected multiple worklists or items that are not compatible with the action they are trying to perform.
  System Configuration: The system may be configured to restrict certain actions to specific worklists or types of items.
  User Permissions: The user may not have the necessary permissions to perform actions on the selected worklists.
  
  Solution:
  To resolve the error, you can try the following steps:
  
  
  Review Your Selection: Ensure that you are selecting only the worklists that are allowed for the action you are trying to perform. If the action is meant for a single worklist, make sure to select only one.
  
  
  Check Configuration: If you have access to system configuration, verify if there are any restrictions set on the worklists that might be causing this error. This may involve checking the settings in the CRM or Service Management module.
  
  
  User Permissions: Confirm that your user role has the necessary permissions to perform the action on the selected worklists. If not, contact your system administrator to adjust your permissions.
  
  
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance related to the worklists you are using. There may be additional context or requirements for the actions you are trying to perform.
  
  
  Contact Support: If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting SAP Notes for any known issues related to this error message.
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any updates or patches related to this error message.
  User Guides: Review user manuals or training materials specific to the CRM or Service Management module for best practices on handling worklists.
  Community Forums: Engage with SAP community forums where other users may have encountered and resolved similar issues.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution.