How To Fix CACSIB162 - Special commission type & is performance-related

SAP Error Message - Details

• Message type: E = Error

• Message class: CACSIB - Commissions: Interface and Pending Case Processing

• Message number: 162

• Message text: Special commission type & is performance-related

What causes this issue?

The desired special remuneration type has a claims reference that was
not made by the commission recipient with contract number &V2& for this
commission case.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CACSIB162 - Special commission type & is performance-related ?

  The SAP error message CACSIB162 indicates that there is an issue with a special commission type that is performance-related. This error typically arises in the context of SAP Commission Management, which is part of the SAP Customer Activity Repository (CAR) or SAP Sales and Distribution (SD) modules.
  Cause:
  The error message CACSIB162 usually occurs due to one of the following reasons:
  
  
  Configuration Issues: The special commission type may not be properly configured in the system. This could include missing settings or incorrect parameters that define how the commission should be calculated.
  
  
  Data Inconsistencies: There may be inconsistencies in the data related to the commission type, such as missing or incorrect entries in the relevant tables.
  
  
  Performance-Related Settings: The commission type may be set up to be performance-related, but the necessary performance metrics or criteria are not defined or are incorrectly set.
  
  
  Authorization Issues: The user may not have the necessary authorizations to access or process the special commission type.
  
  
  Solution:
  To resolve the CACSIB162 error, you can take the following steps:
  
  
  Check Configuration:
  
  Go to the configuration settings for the commission types in the SAP system.
  Ensure that the special commission type is correctly defined and that all necessary parameters are set up.
  
  
  
  Review Data:
  
  Check the relevant master data and transaction data for any inconsistencies or missing entries.
  Ensure that all required fields are populated correctly.
  
  
  
  Define Performance Metrics:
  
  If the commission type is performance-related, ensure that the performance metrics are defined and linked to the commission type.
  Review the criteria used for performance calculations to ensure they are correctly set.
  
  
  
  Authorization Check:
  
  Verify that the user encountering the error has the necessary authorizations to access and process the commission type.
  If needed, consult with your SAP security team to adjust user roles and permissions.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific guidance on configuring and troubleshooting commission types.
  
  
  
  Testing:
  
  After making changes, perform tests to ensure that the commission calculations are working as expected and that the error no longer occurs.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Transaction Codes: Familiarize yourself with transaction codes related to commission management, such as CACS for commission management configuration.
  Support: If the issue persists after following the above steps, consider reaching out to SAP support for further assistance.
  
  By following these steps, you should be able to identify the root cause of the CACSIB162 error and implement a solution to resolve it.