How To Fix CACSIB144 - Participant &1/&2 has an inconsistent entitlement category '&3'

CACSIB144 - Overview

• Message type: E = Error

• Message class: CACSIB - Commissions: Interface and Pending Case Processing

• Message number: 144

• Message text: Participant &1/&2 has an inconsistent entitlement category '&3'

What causes this issue?

The <DS:GLOS.ABA20CCB4813D311B60F0060B03C2BFF>participant</> from one
<DS:GLOS.4EF9A65064D9D311BA4D0800060D888B>entitlement group</> refers
to a higher-level participant from a different entitlement group.

System Response

Commission case is inconsistent and set to pending.

How to fix this error?

Only define hierarchies of participants within an entitlement group.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

CACSIB144 - Details

• The SAP error message CACSIB144 indicates that there is an inconsistency in the entitlement category for a participant in the SAP system, specifically in the context of SAP Convergent Charging (SAP CC). This error typically arises when the entitlement category assigned to a participant does not match the expected values or configurations in the system.
  
  Cause:
  
  Inconsistent Data: The entitlement category assigned to the participant may not be valid or may not exist in the system.
  
  Configuration Issues: There may be a misconfiguration in the entitlement categories or the participant's settings.
  Data Migration Issues: If data was migrated from another system, there may be inconsistencies in the entitlement categories.
  Changes in Configuration: Recent changes to the configuration of entitlement categories may not have been reflected in the participant's data.
  
  
  Solution:
  
  Check Entitlement Categories: Verify that the entitlement category '&3' exists in the system and is correctly configured. You can do this by navigating to the relevant configuration