How To Fix CACSIB143 - Business object &1/&2 does not allow entitlement categories (&3, &4)

CACSIB143 - Overview

• Message type: E = Error

• Message class: CACSIB - Commissions: Interface and Pending Case Processing

• Message number: 143

• Message text: Business object &1/&2 does not allow entitlement categories (&3, &4)

What causes this issue?

In Customizing, no valid <DS:GLOS.85E1B25064D9D311BA4D0800060D888B>
entitlement category</> was defined for business object "&V3&" in
business case "&V4&" for the access time.

System Response

The system is unable to process the commission case, and thus sets it
to pending.

How to fix this error?

INCLUDE ISIS_NA_SYSADMIN OBJECT DOKU ID TX

Procedure for System Administrators

Remove the participants of this entitlement category from the
commission case
or
Enter the missing entry in Customizing.
INCLUDE ISIS_PENCIL OBJECT DOKU ID TX

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CACSIB143 - Business object &1/&2 does not allow entitlement categories (&3, &4) ?

  The SAP error message CACSIB143 indicates that there is an issue with entitlement categories associated with a specific business object. This error typically arises in the context of SAP Convergent Charging (SAP CC) or SAP Convergent Invoicing (SAP CI), where entitlement management is crucial for handling customer entitlements and service usage.
  
  Cause:
  The error message CACSIB143 is triggered when the system encounters a business object (like a customer or service) that does not support the specified entitlement categories. The parameters in the error message represent:
  
  &1: The type of business object (e.g., customer, service).
  &2: The specific instance of the business object (e.g., customer ID, service ID).
  &3: The first entitlement category that is not allowed.
  &4: The second entitlement category that is not allowed.
  
  This situation can occur due to:
  
  
  Configuration Issues: The entitlement categories may not be properly configured for the business object in question.
  Business Logic: The business object may have restrictions on which entitlement categories