How To Fix CACSIB143 - Business object &1/&2 does not allow entitlement categories (&3, &4)

SAP Error Message - Details

• Message type: E = Error

• Message class: CACSIB - Commissions: Interface and Pending Case Processing

• Message number: 143

• Message text: Business object &1/&2 does not allow entitlement categories (&3, &4)

What causes this issue?

In Customizing, no valid <DS:GLOS.85E1B25064D9D311BA4D0800060D888B>
entitlement category</> was defined for business object "&V3&" in
business case "&V4&" for the access time.

System Response

The system is unable to process the commission case, and thus sets it
to pending.

How to fix this error?

INCLUDE ISIS_NA_SYSADMIN OBJECT DOKU ID TX

Procedure for System Administrators

Remove the participants of this entitlement category from the
commission case
or
Enter the missing entry in Customizing.
INCLUDE ISIS_PENCIL OBJECT DOKU ID TX

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CACSIB143 - Business object &1/&2 does not allow entitlement categories (&3, &4) ?

  The SAP error message CACSIB143 indicates that there is an issue with entitlement categories associated with a specific business object. This error typically arises in the context of SAP Convergent Charging (SAP CC) or SAP Convergent Invoicing (SAP CI), where entitlement management is crucial for handling customer entitlements and service usage.
  Cause:
  The error message CACSIB143 is triggered when the system encounters a business object (like a customer or service) that does not support the specified entitlement categories. The parameters in the error message represent:
  
  &1: The type of business object (e.g., customer, service).
  &2: The specific instance of the business object (e.g., customer ID, service ID).
  &3: The first entitlement category that is not allowed.
  &4: The second entitlement category that is not allowed.
  
  This situation can occur due to:
  
  Configuration Issues: The entitlement categories may not be properly configured for the business object in question.
  Business Logic: The business object may have restrictions on which entitlement categories can be associated with it.
  Data Integrity: There may be inconsistencies in the data that lead to the system rejecting the entitlement categories.
  
  Solution:
  To resolve the CACSIB143 error, you can take the following steps:
  
  
  Check Configuration:
  
  Review the configuration settings for the business object in question. Ensure that the entitlement categories you are trying to use are allowed for that specific business object.
  Navigate to the relevant configuration area in SAP CC or CI and verify the entitlement category settings.
  
  
  
  Review Business Object Settings:
  
  Check the specific business object (e.g., customer or service) to see if there are any restrictions on the entitlement categories.
  If necessary, update the business object settings to allow the required entitlement categories.
  
  
  
  Data Validation:
  
  Validate the data associated with the business object to ensure there are no inconsistencies or errors that could be causing the issue.
  If you find any discrepancies, correct them in the system.
  
  
  
  Consult Documentation:
  
  Refer to the SAP documentation or help resources for guidance on entitlement categories and business object configurations.
  Look for any notes or updates from SAP that may address this specific error.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the configuration and data, consider reaching out to SAP support for further assistance. Provide them with the error message details and any relevant context.
  
  
  
  Related Information:
  
  SAP Notes: Check for any SAP Notes related to CACSIB143 for additional insights or patches that may resolve the issue.
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CC or CI that allow you to manage business objects and entitlement categories.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the root cause of the CACSIB143 error and implement the necessary changes to resolve it.