Message type: E = Error
Message class: CACS_WFC - Workflow for Case
Message number: 020
Message text: Process Step: Start Workflows for Pending Cases
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CACS_WFC020
- Process Step: Start Workflows for Pending Cases ?The SAP error message CACS_WFC020, which occurs during the process step "Start Workflows for Pending Cases," typically indicates an issue with the workflow processing in the SAP system, particularly in the context of SAP Convergent Charging (SAP CC) or SAP Convergent Invoicing (SAP CI). This error can arise due to various reasons, including configuration issues, missing data, or problems with the workflow itself. Possible Causes:
Configuration Issues: The workflow might not be properly configured in the system. This could include missing or incorrect settings in the workflow definition. Data Issues: There may be missing or incorrect data in the cases that are pending, which prevents the workflow from starting. Authorization Problems: The user executing the workflow may not have the necessary authorizations to start the workflow. System Performance: If the system is under heavy load, it may not be able to process the workflow requests in a timely manner. Technical Errors: There could be underlying technical
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