How To Fix CACS_WFC021 - Process Step: Start Workflows for Rejected Cases

SAP Error Message - Details

• Message type: E = Error

• Message class: CACS_WFC - Workflow for Case

• Message number: 021

• Message text: Process Step: Start Workflows for Rejected Cases

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CACS_WFC021 - Process Step: Start Workflows for Rejected Cases ?

  The SAP error message CACS_WFC021, which occurs during the process step "Start Workflows for Rejected Cases," typically indicates an issue with the workflow processing in the SAP system, particularly in the context of SAP Convergent Charging (SAP CC) or SAP Convergent Invoicing (SAP CI). This error can arise due to various reasons, including configuration issues, missing data, or problems with the workflow itself.
  Causes:
  
  Configuration Issues: The workflow might not be properly configured, leading to failures when trying to start workflows for rejected cases.
  Missing or Incomplete Data: Required data for the workflow might be missing or incomplete, preventing the workflow from being initiated.
  Authorization Problems: The user or process may not have the necessary authorizations to start the workflow.
  Technical Errors: There could be underlying technical issues, such as system performance problems or bugs in the workflow logic.
  Workflow Definition Issues: The workflow definition itself may have errors or inconsistencies.
  
  Solutions:
  
  Check Workflow Configuration: Review the workflow configuration settings in the SAP system to ensure they are set up correctly.
  Validate Data: Ensure that all necessary data for the rejected cases is complete and accurate. This may involve checking the status of the cases and any related documents.
  Review Authorizations: Verify that the user or process has the appropriate authorizations to execute the workflow.
  Analyze Workflow Logs: Check the workflow logs for any additional error messages or details that can provide insight into the failure.
  Debugging: If you have access to development tools, consider debugging the workflow to identify where it is failing.
  Consult Documentation: Refer to SAP documentation or notes related to the specific version of SAP you are using for any known issues or patches.
  Contact SAP Support: If the issue persists, consider reaching out to SAP support for assistance, providing them with detailed information about the error and the context in which it occurs.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide guidance on troubleshooting.
  Workflow Monitoring: Use transaction codes like SWI1 (Work Item Selection) or SWI2_FREQ (Work Item Selection - Frequency) to monitor and analyze workflow instances.
  Transaction Codes: Familiarize yourself with relevant transaction codes for workflow management, such as SWDD (Workflow Builder) and SWI1.
  
  By following these steps, you should be able to identify the cause of the CACS_WFC021 error and implement a solution to resolve it.