How To Fix CACS_WFC018 - Unknown message group &1 for message &2

CACS_WFC018 - Overview

• Message type: E = Error

• Message class: CACS_WFC - Workflow for Case

• Message number: 018

• Message text: Unknown message group &1 for message &2

What causes this issue?

Message group &v1& is assigned to message &v2&. However message group
&v1& does not exist.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

This is a Customizing error. Determination of message groups is
terminated.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

CACS_WFC018 - Details

• The SAP error message CACS_WFC018, which states "Unknown message group &1 for message &2," typically occurs in the context of SAP's Commission and Incentive Management (CIM) module. This error indicates that the system is trying to reference a message group that does not exist or is not defined in the system.
  
  Cause:
  
  Missing Message Group: The specified message group (denoted by &1) is not defined in the system.
  Incorrect Configuration: There may be a configuration issue where the message group is incorrectly set up or referenced.
  Data Inconsistency: There could be inconsistencies in the data or settings related to the message groups.
  Transport Issues: If the system has recently undergone a transport of changes, the message group may not have been included or properly transported.
  
  
  Solution:
  
  
  Check Message Group Configuration:
  
  Go to the relevant configuration settings in SAP (transaction codes like SPRO) and verify if the message group exists.
  If it does not exist, you may need to create