How To Fix CACS_71020 - Error while saving application log

SAP Error Message - Details

• Message type: E = Error

• Message class: CACS_71 - Credentialing

• Message number: 020

• Message text: Error while saving application log

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CACS_71020 - Error while saving application log ?

  The SAP error message CACS_71020 indicates that there was an error while trying to save an application log. This error can occur in various contexts within SAP, particularly in the context of the SAP Convergent Charging (SAP CACS) module or other applications that utilize application logging.
  Causes:
  
  Database Issues: The database may be experiencing issues, such as being down, locked, or having insufficient space.
  Authorization Problems: The user may not have the necessary authorizations to write to the application log.
  Configuration Errors: There may be misconfigurations in the logging settings or the application itself.
  System Performance: High system load or performance issues can lead to timeouts or failures in writing logs.
  Transport Issues: If the application log is being transported between systems, there may be inconsistencies or errors in the transport.
  
  Solutions:
  
  Check Database Status: Ensure that the database is up and running, and check for any locks or space issues. You can use transaction codes like DB02 to monitor database performance and space.
  Review Authorizations: Verify that the user has the necessary authorizations to create and save application logs. You can check this in transaction SU53 or by reviewing the user's roles and authorizations.
  Configuration Review: Check the configuration settings for application logging in the relevant transaction or module. Ensure that all necessary parameters are correctly set.
  Monitor System Performance: Use transaction SM37 to check for any long-running jobs or performance bottlenecks that might be affecting the system.
  Check Application Log Settings: Use transaction SLG1 to view application logs and see if there are any related messages that provide more context on the error.
  Consult SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide patches or updates.
  Contact SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance.
  
  Related Information:
  
  Transaction Codes: 
  
  SLG1: Display Application Log
  SM21: System Log
  SM37: Job Monitoring
  DB02: Database Performance Monitoring
  
  
  SAP Notes: Always check for the latest SAP Notes related to your version of SAP and the specific module you are working with, as they may contain fixes or workarounds for known issues.
  
  By following these steps, you should be able to diagnose and resolve the CACS_71020 error effectively.