How To Fix CACS_71021 - Credentials check for remuneration line &1, item &2 failed

SAP Error Message - Details

• Message type: E = Error

• Message class: CACS_71 - Credentialing

• Message number: 021

• Message text: Credentials check for remuneration line &1, item &2 failed

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CACS_71021 - Credentials check for remuneration line &1, item &2 failed ?

  The SAP error message CACS_71021 indicates that there is a failure in the credentials check for a remuneration line and item. This typically occurs in the context of SAP's Commission and Incentive Management (CIM) module, which is part of the SAP Customer Activity Repository (CAR) or SAP Sales and Distribution (SD) modules.
  Cause:
  The error can be caused by several factors, including:
  
  
  Incorrect Credentials: The remuneration line or item may not have the correct credentials associated with it. This could be due to missing or incorrect data in the configuration.
  
  
  Authorization Issues: The user may not have the necessary authorizations to access or process the remuneration line or item.
  
  
  Data Inconsistencies: There may be inconsistencies in the data related to the remuneration line or item, such as missing entries in the relevant tables.
  
  
  Configuration Errors: There could be issues in the configuration of the commission structure or remuneration rules that lead to the failure of the credentials check.
  
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Configuration: Review the configuration settings for the remuneration lines and items in the CIM module. Ensure that all necessary fields are filled out correctly.
  
  
  Verify Data: Check the data associated with the remuneration line and item. Ensure that all required entries exist and are correct.
  
  
  User Authorizations: Verify that the user encountering the error has the necessary authorizations to access the remuneration line and item. You may need to consult with your SAP security team to ensure proper roles and permissions are assigned.
  
  
  Debugging: If the issue persists, consider using the SAP debugging tools to trace the execution and identify where the credentials check is failing.
  
  
  Consult Documentation: Refer to SAP documentation or notes related to the CIM module for any known issues or additional troubleshooting steps.
  
  
  Contact SAP Support: If you are unable to resolve the issue, consider reaching out to SAP support for assistance. Provide them with the error message details and any relevant context to help them diagnose the problem.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Transaction Codes: Familiarize yourself with transaction codes related to CIM, such as CACS for commission management, to navigate the system effectively.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify and resolve the cause of the CACS_71021 error in your SAP system.