How To Fix CACS_71022 - Fatal error while determining credential

SAP Error Message - Details

• Message type: E = Error

• Message class: CACS_71 - Credentialing

• Message number: 022

• Message text: Fatal error while determining credential

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CACS_71022 - Fatal error while determining credential ?

  The SAP error message CACS_71022: Fatal error while determining credential typically occurs in the context of SAP Convergent Charging (SAP CC) when there is an issue with the credential determination process. This can happen due to various reasons, including configuration issues, missing data, or problems with the underlying database.
  Causes:
  
  Configuration Issues: Incorrect or incomplete configuration of the charging scenarios or credential management settings.
  Missing Data: Required data for credential determination may be missing or incorrectly set up in the system.
  Database Issues: Problems with the database connection or data integrity can lead to this error.
  Authorization Issues: The user or process may not have the necessary permissions to access the required data for credential determination.
  Software Bugs: There may be bugs in the version of SAP CC being used that affect credential determination.
  
  Solutions:
  
  Check Configuration: Review the configuration settings for the charging scenarios and ensure that all necessary parameters are correctly set.
  Data Validation: Ensure that all required data for credential determination is present and correctly configured in the system.
  Database Connection: Verify that the database connection is functioning properly and that there are no issues with data integrity.
  User Permissions: Check the authorization settings for the user or process that is encountering the error to ensure they have the necessary permissions.
  Review Logs: Look at the application logs for more detailed error messages that can provide insights into what might be causing the issue.
  Update Software: If the issue is due to a known bug, consider applying the latest patches or updates to the SAP CC system.
  Consult Documentation: Refer to the official SAP documentation or support notes related to the error for specific guidance and troubleshooting steps.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or fixes related to the CACS_71022 error.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found.
  Support: If the issue persists, consider reaching out to SAP Support for assistance, providing them with detailed information about the error and the context in which it occurs.
  
  By following these steps, you should be able to identify and resolve the underlying cause of the CACS_71022 error in SAP Convergent Charging.