How To Fix C$564 - Could not copy template for Word document

SAP Error Message - Details

• Message type: E = Error

• Message class: C$ -

• Message number: 564

• Message text: Could not copy template for Word document

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message C$564 - Could not copy template for Word document ?

  The SAP error message C$564, which states "Could not copy template for Word document," typically occurs when there is an issue with the integration between SAP and Microsoft Word, particularly when trying to generate documents using a Word template. Here are some common causes, solutions, and related information for this error:
  Causes:
  
  Template Path Issues: The path to the Word template may be incorrect or the template may not exist in the specified location.
  File Permissions: The user may not have the necessary permissions to access the template file or the directory where it is stored.
  Network Issues: If the template is stored on a network drive, there may be connectivity issues or the drive may not be accessible.
  SAP Configuration: There may be misconfigurations in the SAP system regarding the document generation settings.
  Microsoft Word Issues: There could be issues with the Microsoft Word installation, such as missing components or incorrect settings.
  
  Solutions:
  
  Check Template Path: Verify that the path to the Word template is correct. Ensure that the template file exists in the specified location.
  File Permissions: Ensure that the user has the necessary permissions to access the template file and the directory. Adjust permissions if necessary.
  Network Connectivity: If the template is on a network drive, check the network connection and ensure that the drive is accessible.
  SAP Configuration: Review the SAP configuration settings related to document generation. Ensure that the settings are correctly configured to point to the right template.
  Repair Microsoft Word: If there are issues with Microsoft Word, consider repairing the installation or reinstalling it to resolve any underlying problems.
  Check SAP Notes: Look for any relevant SAP Notes or updates that may address this specific error. SAP frequently releases updates and patches that can resolve known issues.
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for guidance on document generation and template management.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Technical Support: If the issue persists, consider reaching out to SAP support for assistance, providing them with detailed information about the error and the context in which it occurs.
  
  By following these steps, you should be able to diagnose and resolve the C$564 error in SAP related to Word document templates.