How To Fix C$562 - Cannot start Word

SAP Error Message - Details

• Message type: E = Error

• Message class: C$ -

• Message number: 562

• Message text: Cannot start Word

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message C$562 - Cannot start Word ?

  The SAP error message C$562, which states "Cannot start Word," typically occurs when SAP is trying to integrate with Microsoft Word for document generation or editing, but it encounters an issue that prevents Word from launching. Here are some common causes, solutions, and related information for this error:
  Causes:
  
  Microsoft Word Not Installed: The most straightforward cause is that Microsoft Word is not installed on the machine where SAP is running.
  Incorrect File Associations: The file associations for .doc or .docx files may not be set correctly, causing SAP to fail to open Word.
  Word Configuration Issues: There may be issues with the Word installation itself, such as corrupted files or incorrect settings.
  Permissions Issues: The user may not have the necessary permissions to launch Word or access certain files.
  SAP Configuration: The SAP system may not be configured correctly to interface with Word.
  Antivirus/Firewall Interference: Security software may be blocking the launch of Word from SAP.
  
  Solutions:
  
  Check Installation: Ensure that Microsoft Word is installed on the machine. If it is not, install it.
  Repair Microsoft Office: Use the repair feature in the Control Panel to fix any issues with the Word installation.
  
  Go to Control Panel > Programs > Programs and Features.
  Select Microsoft Office and choose the "Change" option, then select "Repair."
  
  
  Check File Associations: Ensure that .doc and .docx files are associated with Microsoft Word.
  
  Right-click on a .doc or .docx file, select "Open with," and choose Microsoft Word. You can also set it as the default program.
  
  
  Check SAP Settings: Verify that the SAP settings for document generation are correctly configured.
  
  Go to SAP GUI and check the settings under "Options" > "Office Integration."
  
  
  Run as Administrator: Try running SAP as an administrator to see if it resolves any permission issues.
  Disable Antivirus/Firewall Temporarily: If you suspect that security software is causing the issue, try temporarily disabling it to see if Word launches.
  Check for Updates: Ensure that both SAP and Microsoft Office are up to date with the latest patches and updates.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any specific patches or updates related to this error. You can search the SAP Support Portal for relevant notes.
  System Requirements: Ensure that your system meets the requirements for both SAP and Microsoft Office.
  User Permissions: Ensure that the user has the necessary permissions to access both SAP and Microsoft Word.
  
  If the problem persists after trying these solutions, it may be helpful to consult with your IT department or SAP support for further assistance.